Gentiva Health Services

Home health agency · 3150 North Elm Street Suite 102, Greensboro, NC 27408

📞 (336) 288-1181

Quality of patient care star rating · Patient survey: 4★

43/ 100

Average

At a glance

Ownership: Proprietary
Medicare-certified: Since 09/22/1977 · CCN 347075
Rank in Greensboro: #5 of 6 home health agencies
Rank in North Carolina: #143 of 156 scored home health agencies
Services: Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
Medicare episodes/yr: 1,502
Medicare spending: 11% less than the national average per episode
Service area: 57 ZIP codes (see list)

Patient outcomes and care quality

Outcome measures: better than the national average on 4 of 16 reported measures, worse on 5.

Measure	This provider	State	National	vs. national
Started care in a timely manner	96.5%	98.2%	96.5%	About the same
Checked flu shot status	72.9%	65.3%	64.2%	Better
Patients improved at walking or moving around	88.3%	91.7%	88.6%	About the same
Patients improved at getting in and out of bed	89%	93.3%	89.7%	About the same
Patients improved at bathing	89.2%	93.1%	90.6%	Worse
Patients' breathing improved	91.4%	93.8%	91.3%	About the same
Patients improved at taking oral medications	86.8%	91%	88.1%	Worse
New or worsened pressure ulcers (lower is better)	0.3%	0.2%	0.2%	About the same
Timely action on medication issues	96.2%	94.8%	94.5%	Better
Falls with major injury (lower is better)	0.5%	1%	0.9%	About the same
Discharge function score	68.7%	75.6%	71.7%	Worse
Health info sent to next provider	66.9%	79.4%	81.2%	Worse
Health info given to patient	95.4%	91.5%	92.2%	Better
Discharged to community (risk-adjusted)	74.5%	—	77.7%	Worse
Potentially preventable readmissions (risk-adjusted) (lower is better)	4.2%	—	4.1%	About the same
Potentially preventable hospitalizations (risk-adjusted) (lower is better)	8.9%	—	10.8%	Better

Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.

CMS categorization: discharge to community Worse Than National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Same As National Rate.

What patients say (HHCAHPS survey)

Survey results: better than the national average on 0 of 5 reported measures, worse on 2.

Measure	This provider	State	National	vs. national
Care given in a professional way	88%	91%	89%	About the same
Team communicated well	85%	88%	86%	About the same
Discussed medicines, pain and home safety	77%	85%	82%	Worse
Rated agency 9 or 10 out of 10	85%	88%	85%	About the same
Would definitely recommend	75%	82%	79%	Worse

Based on 290 completed surveys (18% response rate).

Location and service area

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ZIP codes served (57)

27025, 27027, 27048, 27203, 27204, 27205, 27208, 27214, 27215, 27216, 27217, 27233, 27235, 27239, 27244, 27248, 27249, 27253, 27258, 27260, 27262, 27263, 27265, 27282, 27283, 27288, 27298, 27301, 27302, 27310, 27311, 27313, 27316, 27317, 27320, 27323, 27326, 27341, 27344, 27349, 27350, 27355, 27356, 27357, 27358, 27360, 27370, 27377, 27401, 27403, 27405, 27406, 27407, 27408, 27409, 27410, 27455