Encompass Home Health of North Carolina

Home health agency · 5 Oak Branch Drive, Ste 5E, Greensboro, NC 27407

📞 (336) 274-6937

Quality of patient care star rating · Patient survey: 5★

48/ 100

Average

At a glance

Ownership: Proprietary
Medicare-certified: Since 01/06/1988 · CCN 347173
Rank in Greensboro: #4 of 6 home health agencies
Rank in North Carolina: #127 of 156 scored home health agencies
Services: Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
Medicare episodes/yr: 1,133
Medicare spending: 7% less than the national average per episode
Service area: 48 ZIP codes (see list)

Patient outcomes and care quality

Outcome measures: better than the national average on 2 of 16 reported measures, worse on 8.

Measure	This provider	State	National	vs. national
Started care in a timely manner	96.8%	98.2%	96.5%	About the same
Checked flu shot status	61.9%	65.3%	64.2%	Worse
Patients improved at walking or moving around	81.9%	91.7%	88.6%	Worse
Patients improved at getting in and out of bed	85.9%	93.3%	89.7%	Worse
Patients improved at bathing	84.6%	93.1%	90.6%	Worse
Patients' breathing improved	86%	93.8%	91.3%	Worse
Patients improved at taking oral medications	85.4%	91%	88.1%	Worse
New or worsened pressure ulcers (lower is better)	0.2%	0.2%	0.2%	About the same
Timely action on medication issues	94.6%	94.8%	94.5%	About the same
Falls with major injury (lower is better)	1%	1%	0.9%	About the same
Discharge function score	70.9%	75.6%	71.7%	About the same
Health info sent to next provider	62%	79.4%	81.2%	Worse
Health info given to patient	97%	91.5%	92.2%	Better
Discharged to community (risk-adjusted)	87.8%	—	77.7%	Better
Potentially preventable readmissions (risk-adjusted) (lower is better)	3.4%	—	4.1%	About the same
Potentially preventable hospitalizations (risk-adjusted) (lower is better)	13%	—	10.8%	Worse

Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.

CMS categorization: discharge to community Better Than National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Same As National Rate.

What patients say (HHCAHPS survey)

Survey results: better than the national average on 5 of 5 reported measures, worse on 0.

Measure	This provider	State	National	vs. national
Care given in a professional way	91%	91%	89%	Better
Team communicated well	88%	88%	86%	Better
Discussed medicines, pain and home safety	85%	85%	82%	Better
Rated agency 9 or 10 out of 10	91%	88%	85%	Better
Would definitely recommend	82%	82%	79%	Better

Based on 186 completed surveys (23% response rate).

Location and service area

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ZIP codes served (48)

27025, 27027, 27048, 27214, 27215, 27217, 27233, 27235, 27244, 27249, 27253, 27258, 27260, 27262, 27263, 27265, 27282, 27283, 27284, 27288, 27289, 27298, 27301, 27302, 27305, 27310, 27311, 27313, 27320, 27323, 27326, 27349, 27357, 27358, 27360, 27377, 27379, 27401, 27403, 27404, 27405, 27406, 27407, 27408, 27409, 27410, 27455, 27707