Riverside Home Health
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
57/ 100
Sentara Home Care Services
Home health agency · 11844 Rock Landing Drive Suite a, Newport News, VA 23606
Quality of patient care star rating · Patient survey: 4★
47/ 100
Average
At a glance
- Ownership
- Non-Profit
- Medicare-certified
- Since 05/01/1984 · CCN 497294
- Rank in Newport News
- #2 of 5 home health agencies
- Rank in Virginia
- #111 of 191 scored home health agencies
- Services
- Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
- Medicare episodes/yr
- 1,426
- Medicare spending
- 9% less than the national average per episode
- Service area
- 66 ZIP codes (see list)
Patient outcomes and care quality
Outcome measures: better than the national average on 7 of 16 reported measures, worse on 6.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Started care in a timely manner | 97.8% | 96.8% | 96.5% | Better |
| Checked flu shot status | 65.7% | 67% | 64.2% | Better |
| Patients improved at walking or moving around | 80% | 88.4% | 88.6% | Worse |
| Patients improved at getting in and out of bed | 85.6% | 90.8% | 89.7% | Worse |
| Patients improved at bathing | 82.2% | 90.3% | 90.6% | Worse |
| Patients' breathing improved | 88.9% | 91.7% | 91.3% | Worse |
| Patients improved at taking oral medications | 77.5% | 88% | 88.1% | Worse |
| New or worsened pressure ulcers (lower is better) | 0.3% | 0.3% | 0.2% | About the same |
| Timely action on medication issues | 97.8% | 95.6% | 94.5% | Better |
| Falls with major injury (lower is better) | 0.8% | 0.9% | 0.9% | About the same |
| Discharge function score | 75.7% | 73.6% | 71.7% | Better |
| Health info sent to next provider | 75.3% | 78% | 81.2% | Worse |
| Health info given to patient | 95.5% | 92.6% | 92.2% | Better |
| Discharged to community (risk-adjusted) | 93% | — | 77.7% | Better |
| Potentially preventable readmissions (risk-adjusted) (lower is better) | 5% | — | 4.1% | About the same |
| Potentially preventable hospitalizations (risk-adjusted) (lower is better) | 6.3% | — | 10.8% | Better |
Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.
CMS categorization: discharge to community Better Than National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Better Than National Rate.
What patients say (HHCAHPS survey)
Survey results: better than the national average on 2 of 5 reported measures, worse on 1.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Care given in a professional way | 90% | 89% | 89% | About the same |
| Team communicated well | 89% | 86% | 86% | Better |
| Discussed medicines, pain and home safety | 85% | 80% | 82% | Better |
| Rated agency 9 or 10 out of 10 | 83% | 85% | 85% | Worse |
| Would definitely recommend | 78% | 79% | 79% | About the same |
Based on 214 completed surveys (17% response rate).
Location and service area
ZIP codes served (66)
22401, 22437, 22482, 22503, 22576, 22578, 22903, 23011, 23018, 23025, 23032, 23035, 23043, 23050, 23056, 23061, 23062, 23066, 23068, 23070, 23071, 23072, 23076, 23079, 23085, 23091, 23108, 23109, 23110, 23119, 23128, 23130, 23138, 23149, 23156, 23163, 23168, 23169, 23175, 23176, 23178, 23180, 23181, 23185, 23430, 23435, 23601, 23602, 23603, 23605, 23606, 23607, 23608, 23651, 23661, 23662, 23663, 23664, 23665, 23666, 23669, 23690, 23692, 23693, 23696, 23868
Other home health agencies in Newport News
Personal Touch Homecare of VA
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
44/ 100
Virginia Health Home Care
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
35/ 100
Hope in Home Care, LLC
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
25/ 100
Frequently asked questions
Is Sentara Home Care Services Medicare-certified?
Yes. Sentara Home Care Services (CMS Certification Number 497294) has been Medicare-certified since 05/01/1984, which means it meets federal requirements and Medicare will pay for covered home health services.
How does Sentara Home Care Services compare to other home health agencies in Newport News?
Sentara Home Care Services ranks #2 of 5 home health agencies based in Newport News on the Scorecard score, with 3 stars.
What areas does Sentara Home Care Services serve?
Sentara Home Care Services reports serving 66 ZIP codes to CMS, including 22401, 22437, 22482, 22503, 22576. Call (757) 736-0700 to confirm coverage of your address.
Source: CMS Provider Data Catalog (2026-09-23). Home Health Scorecard is not affiliated with Sentara Home Care Services. Data may lag real-world changes; verify with the provider. Is this your agency? Report a correction.