Riverside Home Health
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
57/ 100
Personal Touch Homecare of VA
Home health agency · 11817 Canon Blvd, Suite 600, Newport News, VA 23606
Quality of patient care star rating · Patient survey: 3★
44/ 100
Average
At a glance
- Ownership
- Proprietary
- Medicare-certified
- Since 08/19/1992 · CCN 497081
- Rank in Newport News
- #3 of 5 home health agencies
- Rank in Virginia
- #129 of 191 scored home health agencies
- Services
- Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
- Medicare episodes/yr
- 1,678
- Medicare spending
- 8% less than the national average per episode
- Service area
- 82 ZIP codes (see list)
Patient outcomes and care quality
Outcome measures: better than the national average on 6 of 16 reported measures, worse on 6.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Started care in a timely manner | 97.6% | 96.8% | 96.5% | Better |
| Checked flu shot status | 67.1% | 67% | 64.2% | Better |
| Patients improved at walking or moving around | 82.5% | 88.4% | 88.6% | Worse |
| Patients improved at getting in and out of bed | 86% | 90.8% | 89.7% | Worse |
| Patients improved at bathing | 86.1% | 90.3% | 90.6% | Worse |
| Patients' breathing improved | 90% | 91.7% | 91.3% | Worse |
| Patients improved at taking oral medications | 84.1% | 88% | 88.1% | Worse |
| New or worsened pressure ulcers (lower is better) | 0.3% | 0.3% | 0.2% | About the same |
| Timely action on medication issues | 98.1% | 95.6% | 94.5% | Better |
| Falls with major injury (lower is better) | 0.3% | 0.9% | 0.9% | About the same |
| Discharge function score | 68% | 73.6% | 71.7% | Worse |
| Health info sent to next provider | 82.7% | 78% | 81.2% | Better |
| Health info given to patient | 92.6% | 92.6% | 92.2% | About the same |
| Discharged to community (risk-adjusted) | 91.9% | — | 77.7% | Better |
| Potentially preventable readmissions (risk-adjusted) (lower is better) | 4.5% | — | 4.1% | About the same |
| Potentially preventable hospitalizations (risk-adjusted) (lower is better) | 6.2% | — | 10.8% | Better |
Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.
CMS categorization: discharge to community Better Than National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Better Than National Rate.
What patients say (HHCAHPS survey)
Survey results: better than the national average on 0 of 5 reported measures, worse on 3.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Care given in a professional way | 85% | 89% | 89% | Worse |
| Team communicated well | 87% | 86% | 86% | About the same |
| Discussed medicines, pain and home safety | 81% | 80% | 82% | About the same |
| Rated agency 9 or 10 out of 10 | 82% | 85% | 85% | Worse |
| Would definitely recommend | 69% | 79% | 79% | Worse |
Based on 201 completed surveys (16% response rate).
Location and service area
ZIP codes served (82)
23035, 23061, 23062, 23068, 23072, 23089, 23109, 23119, 23128, 23140, 23163, 23168, 23169, 23185, 23188, 23314, 23315, 23320, 23321, 23322, 23323, 23324, 23325, 23430, 23432, 23433, 23434, 23435, 23436, 23437, 23451, 23452, 23453, 23454, 23455, 23456, 23462, 23464, 23487, 23502, 23503, 23504, 23505, 23507, 23508, 23509, 23510, 23513, 23517, 23518, 23523, 23601, 23602, 23603, 23605, 23606, 23607, 23608, 23609, 23651, 23661, 23662, 23663, 23664, 23666, 23669, 23690, 23692, 23693, 23696, 23701, 23702, 23703, 23704, 23707, 23829, 23837, 23851, 23866, 23878, 23883, 23898
Other home health agencies in Newport News
Sentara Home Care Services
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
47/ 100
Virginia Health Home Care
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
35/ 100
Hope in Home Care, LLC
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
25/ 100
Frequently asked questions
Is Personal Touch Homecare of VA Medicare-certified?
Yes. Personal Touch Homecare of VA (CMS Certification Number 497081) has been Medicare-certified since 08/19/1992, which means it meets federal requirements and Medicare will pay for covered home health services.
How does Personal Touch Homecare of VA compare to other home health agencies in Newport News?
Personal Touch Homecare of VA ranks #3 of 5 home health agencies based in Newport News on the Scorecard score, with 3 stars.
What areas does Personal Touch Homecare of VA serve?
Personal Touch Homecare of VA reports serving 82 ZIP codes to CMS, including 23035, 23061, 23062, 23068, 23072. Call (757) 595-8005 to confirm coverage of your address.
Source: CMS Provider Data Catalog (2026-09-23). Home Health Scorecard is not affiliated with Personal Touch Homecare of VA. Data may lag real-world changes; verify with the provider. Is this your agency? Report a correction.