Gentiva II
87% would definitely recommend
47/ 100
Not rated
Sentara Home Care Services - Newport News
Hospice · 11844 Rock Landing Drive, Suite C, Newport News, VA 23606
Family caregiver survey rating
36/ 100
Below average
At a glance
- Ownership
- For-Profit
- Medicare-certified
- Since 09/30/1996 · CCN 491543
- Rank in Newport News
- #5 of 7 hospices
- Rank in Virginia
- #72 of 97 scored hospices
- Average daily census
- 70 patients
- County
- Newport News City
- Service area
- 42 ZIP codes (see list)
Quality of care
Quality measures: better than the national average on 2 of 3 reported measures, worse on 0.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Composite process measure (7 care processes) | 99.2% | 96.6% | 96.2% | Better |
| Visits in the last days of life | 62.1% | — | 48.3% | Better |
| Hospice Care Index (0-10) | 9 | 9.2 | 8.8 | About the same |
The composite process measure covers 7 care processes at admission. The Hospice Care Index runs 0–10.
What families say (CAHPS Hospice survey)
Survey results: better than the national average on 0 of 7 reported measures, worse on 5.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Team always communicated well | 81% | 81% | 82% | About the same |
| Always provided timely help | 74% | 76% | 78% | Worse |
| Always treated patient with respect | 91% | 90% | 91% | About the same |
| Right amount of emotional and spiritual support | 89% | 90% | 91% | Worse |
| Always got help for pain and symptoms | 74% | 76% | 76% | Worse |
| Rated hospice 9 or 10 out of 10 | 76% | 81% | 83% | Worse |
| Would definitely recommend | 78% | 83% | 85% | Worse |
Hospice Care Index details
Claims-based indicators: better than the national average on 5 of 10 reported measures, worse on 2.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Continuous home care or inpatient care provided (% days) | 0.2% | — | 0.5% | About the same |
| Gaps in nursing visits (% elections) (lower is better) | 42% | — | 52.4% | Better |
| Early live discharges (% live discharges) (lower is better) | 15.9% | — | 7.3% | Worse |
| Late live discharges (% live discharges) (lower is better) | 23.2% | — | 37.4% | Better |
| Burdensome transitions, type 1 (% live discharges) (lower is better) | 2.4% | — | 8.5% | Better |
| Burdensome transitions, type 2 (% live discharges) (lower is better) | 2.4% | — | 2.1% | About the same |
| Per-beneficiary spending ($) (lower is better) | $8,622 | — | $19,227 | Better |
| Nurse care minutes per routine home care day | 13.5 | — | 19.9 | Worse |
| Skilled nursing minutes on weekends (% of minutes) | 10.1% | — | 9.6% | About the same |
| Visits near death (% of decedents) | 94.6% | — | 89.3% | Better |
These ten indicators are combined into the Hospice Care Index. Spending is per Medicare beneficiary.
Who this hospice cares for
Patient diagnoses
Cancer23%
Dementia27%
Stroke6%
Heart/circulatory disease24%
Respiratory disease9%
Other conditions13%
Where care is provided
Private home94%
Assisted living2%
Nursing facility3%
Location and service area
ZIP codes served (42)
23011, 23030, 23035, 23061, 23072, 23089, 23090, 23108, 23110, 23124, 23140, 23156, 23168, 23181, 23185, 23187, 23188, 23322, 23430, 23434, 23452, 23462, 23513, 23601, 23602, 23603, 23605, 23606, 23607, 23608, 23661, 23662, 23663, 23664, 23666, 23669, 23690, 23692, 23693, 23696, 23883, 27909
Other hospices in Newport News
Riverside Hospice Care
83% would definitely recommend
45/ 100
Heartland Hospice (Newport News)
86% would definitely recommend
39/ 100
Affinity Care of Virginia LLC
77% would definitely recommend
37/ 100
Personal Touch Home Care & Hospice-Newport News
75% would definitely recommend
34/ 100
Not rated
Frequently asked questions
Is Sentara Home Care Services - Newport News Medicare-certified?
Yes. Sentara Home Care Services - Newport News (CMS Certification Number 491543) has been Medicare-certified since 09/30/1996, which means it meets federal requirements and Medicare will pay for covered hospice services.
How does Sentara Home Care Services - Newport News compare to other hospices in Newport News?
Sentara Home Care Services - Newport News ranks #5 of 7 hospices based in Newport News on the Scorecard score, with 3 stars.
What areas does Sentara Home Care Services - Newport News serve?
Sentara Home Care Services - Newport News reports serving 42 ZIP codes to CMS, including 23011, 23030, 23035, 23061, 23072. Call (757) 736-0723 to confirm coverage of your address.
Source: CMS Provider Data Catalog (2026-09-23). Home Health Scorecard is not affiliated with Sentara Home Care Services - Newport News. Data may lag real-world changes; verify with the provider. Is this your agency? Report a correction.