Gentiva II
87% would definitely recommend
47/ 100
Not rated
Riverside Hospice Care
Hospice · 856 J Clyde Morris Blvd, Suite C, Newport News, VA 23601
Family caregiver survey rating
45/ 100
Average
At a glance
- Ownership
- Non-Profit
- Medicare-certified
- Since 04/13/1992 · CCN 491509
- Rank in Newport News
- #2 of 7 hospices
- Rank in Virginia
- #55 of 97 scored hospices
- Average daily census
- 151 patients
- County
- Newport News City
- Service area
- 55 ZIP codes (see list)
Quality of care
Quality measures: better than the national average on 2 of 3 reported measures, worse on 1.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Composite process measure (7 care processes) | 99.9% | 96.6% | 96.2% | Better |
| Visits in the last days of life | 41.3% | — | 48.3% | Worse |
| Hospice Care Index (0-10) | 10 | 9.2 | 8.8 | Better |
The composite process measure covers 7 care processes at admission. The Hospice Care Index runs 0–10.
What families say (CAHPS Hospice survey)
Survey results: better than the national average on 0 of 7 reported measures, worse on 2.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Team always communicated well | 82% | 81% | 82% | About the same |
| Always provided timely help | 73% | 76% | 78% | Worse |
| Always treated patient with respect | 90% | 90% | 91% | About the same |
| Right amount of emotional and spiritual support | 91% | 90% | 91% | About the same |
| Always got help for pain and symptoms | 76% | 76% | 76% | About the same |
| Rated hospice 9 or 10 out of 10 | 82% | 81% | 83% | About the same |
| Would definitely recommend | 83% | 83% | 85% | Worse |
Hospice Care Index details
Claims-based indicators: better than the national average on 5 of 10 reported measures, worse on 2.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Continuous home care or inpatient care provided (% days) | 0.2% | — | 0.5% | About the same |
| Gaps in nursing visits (% elections) (lower is better) | 38.3% | — | 52.4% | Better |
| Early live discharges (% live discharges) (lower is better) | 6.2% | — | 7.3% | Better |
| Late live discharges (% live discharges) (lower is better) | 39% | — | 37.4% | Worse |
| Burdensome transitions, type 1 (% live discharges) (lower is better) | 2.1% | — | 8.5% | Better |
| Burdensome transitions, type 2 (% live discharges) (lower is better) | 2.1% | — | 2.1% | About the same |
| Per-beneficiary spending ($) (lower is better) | $11,087 | — | $19,227 | Better |
| Nurse care minutes per routine home care day | 12.8 | — | 19.9 | Worse |
| Skilled nursing minutes on weekends (% of minutes) | 10.6% | — | 9.6% | About the same |
| Visits near death (% of decedents) | 91.4% | — | 89.3% | Better |
These ten indicators are combined into the Hospice Care Index. Spending is per Medicare beneficiary.
Who this hospice cares for
Patient diagnoses
Cancer29%
Dementia14%
Stroke23%
Heart/circulatory disease18%
Respiratory disease7%
Other conditions11%
Where care is provided
Private home67%
Assisted living14%
Nursing facility17%
Skilled nursing facility1%
Inpatient hospice unit1%
Location and service area
ZIP codes served (55)
23011, 23030, 23061, 23072, 23089, 23128, 23140, 23149, 23168, 23185, 23187, 23188, 23304, 23314, 23321, 23421, 23424, 23430, 23431, 23432, 23433, 23434, 23435, 23436, 23452, 23487, 23502, 23508, 23510, 23601, 23602, 23603, 23605, 23606, 23607, 23608, 23651, 23661, 23662, 23663, 23664, 23665, 23666, 23669, 23690, 23692, 23693, 23696, 23701, 23703, 23846, 23866, 23878, 23881, 23883
Other hospices in Newport News
Heartland Hospice (Newport News)
86% would definitely recommend
39/ 100
Affinity Care of Virginia LLC
77% would definitely recommend
37/ 100
Sentara Home Care Services - Newport News
78% would definitely recommend
36/ 100
Personal Touch Home Care & Hospice-Newport News
75% would definitely recommend
34/ 100
Not rated
Frequently asked questions
Is Riverside Hospice Care Medicare-certified?
Yes. Riverside Hospice Care (CMS Certification Number 491509) has been Medicare-certified since 04/13/1992, which means it meets federal requirements and Medicare will pay for covered hospice services.
How does Riverside Hospice Care compare to other hospices in Newport News?
Riverside Hospice Care ranks #2 of 7 hospices based in Newport News on the Scorecard score, with 3 stars.
What areas does Riverside Hospice Care serve?
Riverside Hospice Care reports serving 55 ZIP codes to CMS, including 23011, 23030, 23061, 23072, 23089. Call (757) 594-2745 to confirm coverage of your address.
Source: CMS Provider Data Catalog (2026-09-23). Home Health Scorecard is not affiliated with Riverside Hospice Care. Data may lag real-world changes; verify with the provider. Is this your agency? Report a correction.