Gentiva II
87% would definitely recommend
47/ 100
Not rated
Personal Touch Home Care & Hospice-Newport News
Hospice · 11817 Canon Boulevard, Suite 600, Newport News, VA 23606
Not rated Family caregiver survey rating
34/ 100
Below average
At a glance
- Ownership
- For-Profit
- Medicare-certified
- Since 04/05/1995 · CCN 491526
- Rank in Newport News
- #6 of 7 hospices
- Rank in Virginia
- #77 of 97 scored hospices
- Average daily census
- 16 patients
- County
- Newport News City
- Service area
- 45 ZIP codes (see list)
Quality of care
Quality measures: better than the national average on 0 of 3 reported measures, worse on 1.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Composite process measure (7 care processes) | 95.8% | 96.6% | 96.2% | About the same |
| Visits in the last days of life | 37% | — | 48.3% | Worse |
| Hospice Care Index (0-10) | 9 | 9.2 | 8.8 | About the same |
The composite process measure covers 7 care processes at admission. The Hospice Care Index runs 0–10.
What families say (CAHPS Hospice survey)
Survey results: better than the national average on 2 of 7 reported measures, worse on 5.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Team always communicated well | 86% | 81% | 82% | Better |
| Always provided timely help | 76% | 76% | 78% | Worse |
| Always treated patient with respect | 87% | 90% | 91% | Worse |
| Right amount of emotional and spiritual support | 83% | 90% | 91% | Worse |
| Always got help for pain and symptoms | 81% | 76% | 76% | Better |
| Rated hospice 9 or 10 out of 10 | 76% | 81% | 83% | Worse |
| Would definitely recommend | 75% | 83% | 85% | Worse |
Hospice Care Index details
Claims-based indicators: better than the national average on 4 of 10 reported measures, worse on 5.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Continuous home care or inpatient care provided (% days) | 0% | — | 0.5% | About the same |
| Gaps in nursing visits (% elections) (lower is better) | 81.1% | — | 52.4% | Worse |
| Early live discharges (% live discharges) (lower is better) | 0% | — | 7.3% | Better |
| Late live discharges (% live discharges) (lower is better) | 38.9% | — | 37.4% | Worse |
| Burdensome transitions, type 1 (% live discharges) (lower is better) | 11.1% | — | 8.5% | Worse |
| Burdensome transitions, type 2 (% live discharges) (lower is better) | 0% | — | 2.1% | Better |
| Per-beneficiary spending ($) (lower is better) | $14,270 | — | $19,227 | Better |
| Nurse care minutes per routine home care day | 8.7 | — | 19.9 | Worse |
| Skilled nursing minutes on weekends (% of minutes) | 7.4% | — | 9.6% | Worse |
| Visits near death (% of decedents) | 91.2% | — | 89.3% | Better |
These ten indicators are combined into the Hospice Care Index. Spending is per Medicare beneficiary.
Who this hospice cares for
Patient diagnoses
Cancer61%
Other conditions22%
Where care is provided
Private home94%
Assisted living5%
Nursing facility1%
Location and service area
ZIP codes served (45)
23131, 23168, 23185, 23188, 23314, 23320, 23321, 23322, 23323, 23324, 23325, 23430, 23434, 23451, 23453, 23454, 23455, 23462, 23464, 23502, 23503, 23504, 23508, 23509, 23513, 23518, 23601, 23602, 23605, 23606, 23607, 23608, 23661, 23662, 23663, 23664, 23666, 23669, 23690, 23692, 23693, 23696, 23701, 23851, 23883
Other hospices in Newport News
Riverside Hospice Care
83% would definitely recommend
45/ 100
Heartland Hospice (Newport News)
86% would definitely recommend
39/ 100
Affinity Care of Virginia LLC
77% would definitely recommend
37/ 100
Sentara Home Care Services - Newport News
78% would definitely recommend
36/ 100
Frequently asked questions
Is Personal Touch Home Care & Hospice-Newport News Medicare-certified?
Yes. Personal Touch Home Care & Hospice-Newport News (CMS Certification Number 491526) has been Medicare-certified since 04/05/1995, which means it meets federal requirements and Medicare will pay for covered hospice services.
How does Personal Touch Home Care & Hospice-Newport News compare to other hospices in Newport News?
Personal Touch Home Care & Hospice-Newport News ranks #6 of 7 hospices based in Newport News on the Scorecard score.
What areas does Personal Touch Home Care & Hospice-Newport News serve?
Personal Touch Home Care & Hospice-Newport News reports serving 45 ZIP codes to CMS, including 23131, 23168, 23185, 23188, 23314. Call (757) 855-1355 to confirm coverage of your address.
Source: CMS Provider Data Catalog (2026-09-23). Home Health Scorecard is not affiliated with Personal Touch Home Care & Hospice-Newport News. Data may lag real-world changes; verify with the provider. Is this your agency? Report a correction.