Westminster Canterbury Corporation

Home health agency · 1600 Westbrook Avenue, Richmond, VA 23227

📞 (804) 292-3500

Quality of patient care star rating · Patient survey: 4★

43/ 100

Average

At a glance

Ownership: Non-Profit
Medicare-certified: Since 05/30/2018 · CCN 497755
Rank in Richmond: #6 of 10 home health agencies
Rank in Virginia: #138 of 191 scored home health agencies
Services: Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
Medicare episodes/yr: 410
Medicare spending: 7% more than the national average per episode
Service area: 28 ZIP codes (see list)

Patient outcomes and care quality

Outcome measures: better than the national average on 6 of 16 reported measures, worse on 7.

Measure	This provider	State	National	vs. national
Started care in a timely manner	90.9%	96.8%	96.5%	Worse
Checked flu shot status	83.5%	67%	64.2%	Better
Patients improved at walking or moving around	77.1%	88.4%	88.6%	Worse
Patients improved at getting in and out of bed	82.6%	90.8%	89.7%	Worse
Patients improved at bathing	81.2%	90.3%	90.6%	Worse
Patients' breathing improved	93.8%	91.7%	91.3%	Better
Patients improved at taking oral medications	67.2%	88%	88.1%	Worse
New or worsened pressure ulcers (lower is better)	0.8%	0.3%	0.2%	About the same
Timely action on medication issues	95.3%	95.6%	94.5%	About the same
Falls with major injury (lower is better)	2.1%	0.9%	0.9%	Worse
Discharge function score	80.8%	73.6%	71.7%	Better
Health info sent to next provider	75.4%	78%	81.2%	Worse
Health info given to patient	96.1%	92.6%	92.2%	Better
Discharged to community (risk-adjusted)	87.5%	—	77.7%	Better
Potentially preventable readmissions (risk-adjusted) (lower is better)	4%	—	4.1%	About the same
Potentially preventable hospitalizations (risk-adjusted) (lower is better)	9.6%	—	10.8%	Better

Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.

CMS categorization: discharge to community Better Than National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Same As National Rate.

What patients say (HHCAHPS survey)

Survey results: better than the national average on 2 of 5 reported measures, worse on 2.

Measure	This provider	State	National	vs. national
Care given in a professional way	86%	89%	89%	Worse
Team communicated well	86%	86%	86%	About the same
Discussed medicines, pain and home safety	75%	80%	82%	Worse
Rated agency 9 or 10 out of 10	89%	85%	85%	Better
Would definitely recommend	85%	79%	79%	Better

Based on 40 completed surveys (29% response rate).

Location and service area

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ZIP codes served (28)

23005, 23059, 23060, 23069, 23075, 23103, 23111, 23112, 23113, 23114, 23116, 23220, 23221, 23222, 23223, 23225, 23226, 23227, 23228, 23229, 23231, 23233, 23234, 23235, 23236, 23238, 23294, 23836