Centerwell Home Health

Home health agency · 7113 Three Chopt Road - Suite 301, Richmond, VA 23226

📞 (804) 672-7500

Quality of patient care star rating · Patient survey: 3★

65/ 100

Above average

At a glance

Ownership: Proprietary
Medicare-certified: Since 01/03/1989 · CCN 497424
Rank in Richmond: #1 of 10 home health agencies
Rank in Virginia: #19 of 191 scored home health agencies
Services: Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
Medicare episodes/yr: 591
Medicare spending: 4% more than the national average per episode
Service area: 82 ZIP codes (see list)

Patient outcomes and care quality

Outcome measures: better than the national average on 13 of 16 reported measures, worse on 0.

Measure	This provider	State	National	vs. national
Started care in a timely manner	100%	96.8%	96.5%	Better
Checked flu shot status	80%	67%	64.2%	Better
Patients improved at walking or moving around	96.2%	88.4%	88.6%	Better
Patients improved at getting in and out of bed	96.9%	90.8%	89.7%	Better
Patients improved at bathing	96.4%	90.3%	90.6%	Better
Patients' breathing improved	97.8%	91.7%	91.3%	Better
Patients improved at taking oral medications	95.9%	88%	88.1%	Better
New or worsened pressure ulcers (lower is better)	0%	0.3%	0.2%	About the same
Timely action on medication issues	100%	95.6%	94.5%	Better
Falls with major injury (lower is better)	0.2%	0.9%	0.9%	About the same
Discharge function score	81.2%	73.6%	71.7%	Better
Health info sent to next provider	99.5%	78%	81.2%	Better
Health info given to patient	97.3%	92.6%	92.2%	Better
Discharged to community (risk-adjusted)	84.5%	—	77.7%	Better
Potentially preventable readmissions (risk-adjusted) (lower is better)	3.7%	—	4.1%	About the same
Potentially preventable hospitalizations (risk-adjusted) (lower is better)	9.6%	—	10.8%	Better

Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.

CMS categorization: discharge to community Better Than National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Same As National Rate.

What patients say (HHCAHPS survey)

Survey results: better than the national average on 0 of 5 reported measures, worse on 5.

Measure	This provider	State	National	vs. national
Care given in a professional way	87%	89%	89%	Worse
Team communicated well	82%	86%	86%	Worse
Discussed medicines, pain and home safety	76%	80%	82%	Worse
Rated agency 9 or 10 out of 10	78%	85%	85%	Worse
Would definitely recommend	71%	79%	79%	Worse

Based on 310 completed surveys (20% response rate).

Location and service area

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ZIP codes served (82)

22427, 22514, 22546, 22580, 23002, 23005, 23009, 23015, 23024, 23030, 23038, 23039, 23040, 23047, 23059, 23060, 23063, 23065, 23069, 23075, 23083, 23085, 23086, 23089, 23093, 23102, 23103, 23106, 23111, 23112, 23113, 23114, 23116, 23117, 23120, 23124, 23129, 23139, 23140, 23141, 23146, 23148, 23150, 23153, 23161, 23181, 23192, 23219, 23220, 23221, 23222, 23223, 23224, 23225, 23226, 23227, 23228, 23229, 23230, 23231, 23233, 23234, 23235, 23236, 23237, 23238, 23294, 23803, 23805, 23821, 23824, 23830, 23831, 23832, 23834, 23836, 23838, 23840, 23841, 23842, 23860, 23875