James River Home Health Agency

Home health agency · 9100 Arboretum Pkwy, Suite 290, Richmond, VA 23236

📞 (804) 272-3300

Quality of patient care star rating · Patient survey: 3★

38/ 100

Below average

At a glance

Ownership: Proprietary
Medicare-certified: Since 02/24/2014 · CCN 497706
Rank in Richmond: #8 of 10 home health agencies
Rank in Virginia: #164 of 191 scored home health agencies
Services: Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
Medicare episodes/yr: 2,238
Medicare spending: 4% more than the national average per episode
Service area: 80 ZIP codes (see list)

Patient outcomes and care quality

Outcome measures: better than the national average on 7 of 16 reported measures, worse on 6.

Measure	This provider	State	National	vs. national
Started care in a timely manner	98.4%	96.8%	96.5%	Better
Checked flu shot status	66.6%	67%	64.2%	Better
Patients improved at walking or moving around	84.3%	88.4%	88.6%	Worse
Patients improved at getting in and out of bed	86.4%	90.8%	89.7%	Worse
Patients improved at bathing	85.3%	90.3%	90.6%	Worse
Patients' breathing improved	87.4%	91.7%	91.3%	Worse
Patients improved at taking oral medications	82.1%	88%	88.1%	Worse
New or worsened pressure ulcers (lower is better)	0.4%	0.3%	0.2%	About the same
Timely action on medication issues	97.9%	95.6%	94.5%	Better
Falls with major injury (lower is better)	2.5%	0.9%	0.9%	Worse
Discharge function score	74%	73.6%	71.7%	Better
Health info sent to next provider	85.5%	78%	81.2%	Better
Health info given to patient	99.1%	92.6%	92.2%	Better
Discharged to community (risk-adjusted)	81.4%	—	77.7%	Better
Potentially preventable readmissions (risk-adjusted) (lower is better)	4.3%	—	4.1%	About the same
Potentially preventable hospitalizations (risk-adjusted) (lower is better)	10.3%	—	10.8%	About the same

Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.

CMS categorization: discharge to community Better Than National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Same As National Rate.

What patients say (HHCAHPS survey)

Survey results: better than the national average on 0 of 5 reported measures, worse on 5.

Measure	This provider	State	National	vs. national
Care given in a professional way	86%	89%	89%	Worse
Team communicated well	82%	86%	86%	Worse
Discussed medicines, pain and home safety	77%	80%	82%	Worse
Rated agency 9 or 10 out of 10	82%	85%	85%	Worse
Would definitely recommend	71%	79%	79%	Worse

Based on 336 completed surveys (20% response rate).

Location and service area

Open in Google Maps

ZIP codes served (80)

22427, 22514, 22546, 22580, 23002, 23005, 23009, 23015, 23024, 23030, 23039, 23047, 23059, 23060, 23063, 23065, 23069, 23075, 23086, 23093, 23102, 23103, 23106, 23111, 23112, 23113, 23114, 23116, 23117, 23120, 23124, 23129, 23139, 23140, 23141, 23146, 23148, 23150, 23153, 23177, 23192, 23219, 23220, 23221, 23222, 23223, 23224, 23225, 23226, 23227, 23228, 23229, 23230, 23231, 23233, 23234, 23235, 23236, 23237, 23238, 23294, 23803, 23805, 23830, 23831, 23832, 23833, 23834, 23836, 23838, 23840, 23841, 23842, 23850, 23860, 23872, 23875, 23881, 23885, 23890