Custom Care Home Health
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
97/ 100
Not rated
Healthwatch Professionals
Home health agency · 11520 N Central Expressway, Ste 220, Dallas, TX 75243
Quality of patient care star rating
48/ 100
Average
At a glance
- Ownership
- Proprietary
- Medicare-certified
- Since 05/20/2003 · CCN 679271
- Rank in Dallas
- #22 of 131 home health agencies
- Rank in Texas
- #540 of 1161 scored home health agencies
- Services
- Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
- Medicare episodes/yr
- 821
- Medicare spending
- 1% less than the national average per episode
- Service area
- 72 ZIP codes (see list)
Patient outcomes and care quality
Outcome measures: better than the national average on 5 of 15 reported measures, worse on 6.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Started care in a timely manner | 98.6% | 96.8% | 96.5% | Better |
| Checked flu shot status | 27.1% | 64.4% | 64.2% | Worse |
| Patients improved at walking or moving around | 90.9% | 85.7% | 88.6% | Better |
| Patients improved at getting in and out of bed | 90% | 85.8% | 89.7% | About the same |
| Patients improved at bathing | 100% | 87.8% | 90.6% | Better |
| Patients' breathing improved | 81.2% | 88% | 91.3% | Worse |
| Patients improved at taking oral medications | 100% | 86.5% | 88.1% | Better |
| New or worsened pressure ulcers (lower is better) | 0% | 0.2% | 0.2% | About the same |
| Timely action on medication issues | 94.6% | 95.1% | 94.5% | About the same |
| Falls with major injury (lower is better) | 0% | 1.2% | 0.9% | About the same |
| Discharge function score | 67.5% | 64% | 71.7% | Worse |
| Health info sent to next provider | 18.4% | 81.5% | 81.2% | Worse |
| Health info given to patient | 97.2% | 90.7% | 92.2% | Better |
| Discharged to community (risk-adjusted) | 55.5% | — | 77.7% | Worse |
| Potentially preventable hospitalizations (risk-adjusted) (lower is better) | 17.3% | — | 10.8% | Worse |
Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.
CMS categorization: discharge to community Worse Than National Rate; preventable readmissions Not Available; preventable hospitalizations Worse Than National Rate.
What patients say (HHCAHPS survey)
Survey results: better than the national average on 2 of 5 reported measures, worse on 3.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Care given in a professional way | 94% | 89% | 89% | Better |
| Team communicated well | 78% | 86% | 86% | Worse |
| Discussed medicines, pain and home safety | 72% | 83% | 82% | Worse |
| Rated agency 9 or 10 out of 10 | 100% | 87% | 85% | Better |
| Would definitely recommend | 74% | 80% | 79% | Worse |
Based on 10 completed surveys (4% response rate).
Location and service area
ZIP codes served (72)
75007, 75019, 75023, 75025, 75036, 75040, 75041, 75042, 75043, 75052, 75054, 75061, 75062, 75067, 75075, 75077, 75081, 75093, 75098, 75104, 75114, 75115, 75134, 75137, 75146, 75149, 75150, 75181, 75203, 75205, 75211, 75212, 75215, 75216, 75217, 75219, 75220, 75224, 75227, 75228, 75229, 75230, 75231, 75232, 75235, 75241, 75243, 75244, 75248, 76001, 76002, 76013, 76015, 76017, 76018, 76021, 76034, 76040, 76054, 76065, 76112, 76119, 76123, 76131, 76133, 76134, 76177, 76180, 76205, 76244, 76248, 76262
Other home health agencies in Dallas
First Call Home Health Agency Inc
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
71/ 100
Not rated
Guiding Home Care Inc
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
71/ 100
Not rated
Sterling Care Home Health Agency
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
70/ 100
Not rated
Scarlett Home Health Care, Inc
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social workHome health aide
69/ 100
Frequently asked questions
Is Healthwatch Professionals Medicare-certified?
Yes. Healthwatch Professionals (CMS Certification Number 679271) has been Medicare-certified since 05/20/2003, which means it meets federal requirements and Medicare will pay for covered home health services.
How does Healthwatch Professionals compare to other home health agencies in Dallas?
Healthwatch Professionals ranks #22 of 131 home health agencies based in Dallas on the Scorecard score, with 3.5 stars.
What areas does Healthwatch Professionals serve?
Healthwatch Professionals reports serving 72 ZIP codes to CMS, including 75007, 75019, 75023, 75025, 75036. Call (972) 792-7770 to confirm coverage of your address.
Source: CMS Provider Data Catalog (2026-09-23). Home Health Scorecard is not affiliated with Healthwatch Professionals. Data may lag real-world changes; verify with the provider. Is this your agency? Report a correction.