Custom Care Home Health
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
97/ 100
Not rated
First Call Home Health Agency Inc
Home health agency · 13601 Preston Road Ste E1050, Dallas, TX 75240
Not rated Quality of patient care star rating
71/ 100
Above average
At a glance
- Ownership
- Proprietary
- Medicare-certified
- Since 05/05/2021 · CCN 748026
- Rank in Dallas
- #2 of 131 home health agencies
- Rank in Texas
- #52 of 1161 scored home health agencies
- Services
- Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
- Medicare episodes/yr
- 96
- Medicare spending
- 18% less than the national average per episode
- Service area
- 14 ZIP codes (see list)
Patient outcomes and care quality
Outcome measures: better than the national average on 1 of 3 reported measures, worse on 1.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Started care in a timely manner | 95% | 96.8% | 96.5% | Worse |
| Timely action on medication issues | 100% | 95.1% | 94.5% | Better |
| Falls with major injury (lower is better) | 0% | 1.2% | 0.9% | About the same |
Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.
CMS categorization: discharge to community Not Available; preventable readmissions Not Available; preventable hospitalizations Not Available.
What patients say (HHCAHPS survey)
CMS has not published these measures for this provider (usually because too few patients were treated in the reporting period).
Location and service area
ZIP codes served (14)
75032, 75040, 75051, 75075, 75104, 75137, 75211, 75217, 75220, 75232, 75240, 75241, 75249, 75254
Other home health agencies in Dallas
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71/ 100
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Sterling Care Home Health Agency
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Scarlett Home Health Care, Inc
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Ls Healthcare Services LLC
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
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Frequently asked questions
Is First Call Home Health Agency Inc Medicare-certified?
Yes. First Call Home Health Agency Inc (CMS Certification Number 748026) has been Medicare-certified since 05/05/2021, which means it meets federal requirements and Medicare will pay for covered home health services.
How does First Call Home Health Agency Inc compare to other home health agencies in Dallas?
First Call Home Health Agency Inc ranks #2 of 131 home health agencies based in Dallas on the Scorecard score.
What areas does First Call Home Health Agency Inc serve?
First Call Home Health Agency Inc reports serving 14 ZIP codes to CMS, including 75032, 75040, 75051, 75075, 75104. Call (469) 828-1011 to confirm coverage of your address.
Source: CMS Provider Data Catalog (2026-09-23). Home Health Scorecard is not affiliated with First Call Home Health Agency Inc. Data may lag real-world changes; verify with the provider. Is this your agency? Report a correction.