Custom Care Home Health
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
97/ 100
Not rated
Careworks Home Health Services Inc
Home health agency · 13612 Midway Road Suite 103, Dallas, TX 75244
Quality of patient care star rating
18/ 100
Poor
At a glance
- Ownership
- Proprietary
- Medicare-certified
- Since 07/22/1996 · CCN 678363
- Rank in Dallas
- #49 of 131 home health agencies
- Rank in Texas
- #1118 of 1161 scored home health agencies
- Services
- Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
- Medicare episodes/yr
- 465
- Medicare spending
- 6% less than the national average per episode
- Service area
- 44 ZIP codes (see list)
Patient outcomes and care quality
Outcome measures: better than the national average on 1 of 13 reported measures, worse on 11.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Started care in a timely manner | 95.5% | 96.8% | 96.5% | Worse |
| Checked flu shot status | 67.9% | 64.4% | 64.2% | Better |
| Patients improved at walking or moving around | 51.7% | 85.7% | 88.6% | Worse |
| Patients improved at getting in and out of bed | 45.4% | 85.8% | 89.7% | Worse |
| Patients improved at bathing | 33.6% | 87.8% | 90.6% | Worse |
| Patients improved at taking oral medications | 51.4% | 86.5% | 88.1% | Worse |
| New or worsened pressure ulcers (lower is better) | 3.8% | 0.2% | 0.2% | Worse |
| Timely action on medication issues | 89.4% | 95.1% | 94.5% | Worse |
| Falls with major injury (lower is better) | 3% | 1.2% | 0.9% | Worse |
| Discharge function score | 20.8% | 64% | 71.7% | Worse |
| Health info sent to next provider | 80.4% | 81.5% | 81.2% | About the same |
| Discharged to community (risk-adjusted) | 41.3% | — | 77.7% | Worse |
| Potentially preventable hospitalizations (risk-adjusted) (lower is better) | 14.8% | — | 10.8% | Worse |
Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.
CMS categorization: discharge to community Worse Than National Rate; preventable readmissions Not Available; preventable hospitalizations Same As National Rate.
What patients say (HHCAHPS survey)
Survey results: better than the national average on 1 of 5 reported measures, worse on 4.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Care given in a professional way | 86% | 89% | 89% | Worse |
| Team communicated well | 88% | 86% | 86% | Better |
| Discussed medicines, pain and home safety | 74% | 83% | 82% | Worse |
| Rated agency 9 or 10 out of 10 | 83% | 87% | 85% | Worse |
| Would definitely recommend | 58% | 80% | 79% | Worse |
Based on 8 completed surveys (14% response rate).
Location and service area
ZIP codes served (44)
75002, 75006, 75007, 75019, 75023, 75032, 75038, 75041, 75052, 75056, 75060, 75061, 75062, 75065, 75071, 75072, 75088, 75093, 75115, 75137, 75142, 75150, 75217, 75218, 75224, 75225, 75228, 75235, 75236, 75241, 75243, 75244, 75252, 75409, 76063, 76103, 76107, 76112, 76120, 76123, 76132, 76140, 76207, 76208
Other home health agencies in Dallas
First Call Home Health Agency Inc
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
71/ 100
Not rated
Guiding Home Care Inc
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
71/ 100
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Sterling Care Home Health Agency
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
70/ 100
Not rated
Scarlett Home Health Care, Inc
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social workHome health aide
69/ 100
Frequently asked questions
Is Careworks Home Health Services Inc Medicare-certified?
Yes. Careworks Home Health Services Inc (CMS Certification Number 678363) has been Medicare-certified since 07/22/1996, which means it meets federal requirements and Medicare will pay for covered home health services.
How does Careworks Home Health Services Inc compare to other home health agencies in Dallas?
Careworks Home Health Services Inc ranks #49 of 131 home health agencies based in Dallas on the Scorecard score, with 1.5 stars.
What areas does Careworks Home Health Services Inc serve?
Careworks Home Health Services Inc reports serving 44 ZIP codes to CMS, including 75002, 75006, 75007, 75019, 75023. Call (972) 991-9966 to confirm coverage of your address.
Source: CMS Provider Data Catalog (2026-09-23). Home Health Scorecard is not affiliated with Careworks Home Health Services Inc. Data may lag real-world changes; verify with the provider. Is this your agency? Report a correction.