Centerwell Home Health

Home health agency · 2000 Frontis Plaza Blvd, Winston-Salem, NC 27103

📞 (913) 814-2077

Quality of patient care star rating

56/ 100

Average

At a glance

Ownership: Proprietary
Medicare-certified: Since 03/24/1994 · CCN 347204
Rank in Winston-Salem: #3 of 7 home health agencies
Rank in North Carolina: #58 of 156 scored home health agencies
Services: Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
Medicare episodes/yr: 1
Service area: 17 ZIP codes (see list)

Patient outcomes and care quality

Outcome measures: better than the national average on 5 of 12 reported measures, worse on 3.

Measure	This provider	State	National	vs. national
Started care in a timely manner	94.6%	98.2%	96.5%	Worse
Checked flu shot status	66.7%	65.3%	64.2%	Better
Patients improved at walking or moving around	100%	91.7%	88.6%	Better
Patients improved at getting in and out of bed	100%	93.3%	89.7%	Better
Patients improved at bathing	90.3%	93.1%	90.6%	About the same
Patients' breathing improved	100%	93.8%	91.3%	Better
Patients improved at taking oral medications	86.6%	91%	88.1%	Worse
New or worsened pressure ulcers (lower is better)	0%	0.2%	0.2%	About the same
Timely action on medication issues	89.3%	94.8%	94.5%	Worse
Falls with major injury (lower is better)	0%	1%	0.9%	About the same
Discharge function score	78%	75.6%	71.7%	Better
Health info given to patient	91.8%	91.5%	92.2%	About the same

Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.

CMS categorization: discharge to community Not Available; preventable readmissions Not Available; preventable hospitalizations Not Available.

What patients say (HHCAHPS survey)

Survey results: better than the national average on 1 of 5 reported measures, worse on 2.

Measure	This provider	State	National	vs. national
Care given in a professional way	86%	91%	89%	Worse
Team communicated well	85%	88%	86%	About the same
Discussed medicines, pain and home safety	83%	85%	82%	About the same
Rated agency 9 or 10 out of 10	74%	88%	85%	Worse
Would definitely recommend	86%	82%	79%	Better

Based on 12 completed surveys (27% response rate).

Location and service area

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ZIP codes served (17)

27012, 27040, 27051, 27101, 27103, 27104, 27105, 27106, 27107, 27127, 27260, 27262, 27265, 27284, 27292, 27295, 27360