Atrium Health Wake Forest Baptist -Care at Home

Home health agency · 2000 Frontis Plaza Blvd Suite 303, Winston Salem, NC 27103

Phone not listed

Quality of patient care star rating · Patient survey: 5★

65/ 100

Above average

At a glance

Ownership: Proprietary
Medicare-certified: Since 07/16/1981 · CCN 347106
Rank in Winston Salem: #1 of 7 home health agencies
Rank in North Carolina: #12 of 156 scored home health agencies
Services: Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
Medicare episodes/yr: 849
Medicare spending: 5% less than the national average per episode
Service area: 32 ZIP codes (see list)

Patient outcomes and care quality

Outcome measures: better than the national average on 10 of 16 reported measures, worse on 1.

Measure	This provider	State	National	vs. national
Started care in a timely manner	99.8%	98.2%	96.5%	Better
Checked flu shot status	63.5%	65.3%	64.2%	About the same
Patients improved at walking or moving around	95.8%	91.7%	88.6%	Better
Patients improved at getting in and out of bed	95.2%	93.3%	89.7%	Better
Patients improved at bathing	96.2%	93.1%	90.6%	Better
Patients' breathing improved	98.7%	93.8%	91.3%	Better
Patients improved at taking oral medications	94.7%	91%	88.1%	Better
New or worsened pressure ulcers (lower is better)	0%	0.2%	0.2%	About the same
Timely action on medication issues	97.6%	94.8%	94.5%	Better
Falls with major injury (lower is better)	0.8%	1%	0.9%	About the same
Discharge function score	78.2%	75.6%	71.7%	Better
Health info sent to next provider	93.7%	79.4%	81.2%	Better
Health info given to patient	86.2%	91.5%	92.2%	Worse
Discharged to community (risk-adjusted)	85.9%	—	77.7%	Better
Potentially preventable readmissions (risk-adjusted) (lower is better)	4.2%	—	4.1%	About the same
Potentially preventable hospitalizations (risk-adjusted) (lower is better)	10.2%	—	10.8%	About the same

Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.

CMS categorization: discharge to community Better Than National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Same As National Rate.

What patients say (HHCAHPS survey)

Survey results: better than the national average on 4 of 5 reported measures, worse on 1.

Measure	This provider	State	National	vs. national
Care given in a professional way	92%	91%	89%	Better
Team communicated well	89%	88%	86%	Better
Discussed medicines, pain and home safety	80%	85%	82%	Worse
Rated agency 9 or 10 out of 10	92%	88%	85%	Better
Would definitely recommend	87%	82%	79%	Better

Based on 249 completed surveys (20% response rate).

Location and service area

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ZIP codes served (32)

27006, 27009, 27010, 27012, 27019, 27023, 27028, 27040, 27045, 27050, 27051, 27052, 27101, 27103, 27104, 27105, 27106, 27107, 27127, 27239, 27260, 27262, 27263, 27265, 27282, 27284, 27292, 27295, 27299, 27301, 27360, 27370