Centerwell Home Health

Home health agency · 2000 Frontis Plaza Boulevard, Suite 300, Winston-Salem, NC 27103

📞 (336) 497-3870

Quality of patient care star rating · Patient survey: 4★

55/ 100

Average

At a glance

Ownership: Proprietary
Medicare-certified: Since 06/29/1988 · CCN 347174
Rank in Winston-Salem: #4 of 7 home health agencies
Rank in North Carolina: #70 of 156 scored home health agencies
Services: Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
Medicare episodes/yr: 834
Medicare spending: 4% less than the national average per episode
Service area: 29 ZIP codes (see list)

Patient outcomes and care quality

Outcome measures: better than the national average on 8 of 16 reported measures, worse on 0.

Measure	This provider	State	National	vs. national
Started care in a timely manner	96.8%	98.2%	96.5%	About the same
Checked flu shot status	67.2%	65.3%	64.2%	Better
Patients improved at walking or moving around	92.3%	91.7%	88.6%	Better
Patients improved at getting in and out of bed	92.8%	93.3%	89.7%	Better
Patients improved at bathing	93.1%	93.1%	90.6%	Better
Patients' breathing improved	95.1%	93.8%	91.3%	Better
Patients improved at taking oral medications	88.4%	91%	88.1%	About the same
New or worsened pressure ulcers (lower is better)	0%	0.2%	0.2%	About the same
Timely action on medication issues	95.2%	94.8%	94.5%	About the same
Falls with major injury (lower is better)	1.7%	1%	0.9%	About the same
Discharge function score	77.3%	75.6%	71.7%	Better
Health info sent to next provider	81.3%	79.4%	81.2%	About the same
Health info given to patient	94.5%	91.5%	92.2%	Better
Discharged to community (risk-adjusted)	80.9%	—	77.7%	Better
Potentially preventable readmissions (risk-adjusted) (lower is better)	3.7%	—	4.1%	About the same
Potentially preventable hospitalizations (risk-adjusted) (lower is better)	9.9%	—	10.8%	About the same

Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.

CMS categorization: discharge to community Same As National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Same As National Rate.

What patients say (HHCAHPS survey)

Survey results: better than the national average on 2 of 5 reported measures, worse on 0.

Measure	This provider	State	National	vs. national
Care given in a professional way	91%	91%	89%	Better
Team communicated well	87%	88%	86%	About the same
Discussed medicines, pain and home safety	82%	85%	82%	About the same
Rated agency 9 or 10 out of 10	88%	88%	85%	Better
Would definitely recommend	78%	82%	79%	About the same

Based on 325 completed surveys (25% response rate).

Location and service area

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ZIP codes served (29)

27006, 27009, 27012, 27019, 27023, 27040, 27043, 27045, 27050, 27051, 27052, 27101, 27103, 27104, 27105, 27106, 27107, 27127, 27239, 27260, 27262, 27263, 27265, 27284, 27292, 27295, 27299, 27360, 28127