PHC Home Health

Home health agency · 1515 Mockingbird Lane Ste 520B, Charlotte, NC 28209

Phone not listed

Quality of patient care star rating · Patient survey: 4★

50/ 100

Average

At a glance

Ownership: Proprietary
Medicare-certified: Since 05/25/2010 · CCN 347244
Rank in Charlotte: #8 of 10 home health agencies
Rank in North Carolina: #118 of 156 scored home health agencies
Services: Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
Medicare episodes/yr: 336
Medicare spending: 8% less than the national average per episode
Service area: 69 ZIP codes (see list)

Patient outcomes and care quality

Outcome measures: better than the national average on 7 of 16 reported measures, worse on 5.

Measure	This provider	State	National	vs. national
Started care in a timely manner	100%	98.2%	96.5%	Better
Checked flu shot status	66%	65.3%	64.2%	Better
Patients improved at walking or moving around	76.6%	91.7%	88.6%	Worse
Patients improved at getting in and out of bed	92.5%	93.3%	89.7%	Better
Patients improved at bathing	86.5%	93.1%	90.6%	Worse
Patients' breathing improved	84%	93.8%	91.3%	Worse
Patients improved at taking oral medications	83.6%	91%	88.1%	Worse
New or worsened pressure ulcers (lower is better)	0%	0.2%	0.2%	About the same
Timely action on medication issues	96.4%	94.8%	94.5%	Better
Falls with major injury (lower is better)	0.8%	1%	0.9%	About the same
Discharge function score	68.2%	75.6%	71.7%	Worse
Health info sent to next provider	83.2%	79.4%	81.2%	Better
Health info given to patient	95.7%	91.5%	92.2%	Better
Discharged to community (risk-adjusted)	89%	—	77.7%	Better
Potentially preventable readmissions (risk-adjusted) (lower is better)	4.1%	—	4.1%	About the same
Potentially preventable hospitalizations (risk-adjusted) (lower is better)	11.4%	—	10.8%	About the same

Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.

CMS categorization: discharge to community Better Than National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Same As National Rate.

What patients say (HHCAHPS survey)

Survey results: better than the national average on 2 of 5 reported measures, worse on 0.

Measure	This provider	State	National	vs. national
Care given in a professional way	89%	91%	89%	About the same
Team communicated well	85%	88%	86%	About the same
Discussed medicines, pain and home safety	82%	85%	82%	About the same
Rated agency 9 or 10 out of 10	88%	88%	85%	Better
Would definitely recommend	81%	82%	79%	Better

Based on 85 completed surveys (13% response rate).

Location and service area

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ZIP codes served (69)

27513, 27520, 27560, 27610, 27703, 27705, 27713, 28012, 28016, 28021, 28027, 28031, 28032, 28034, 28036, 28037, 28052, 28054, 28056, 28078, 28079, 28080, 28081, 28086, 28092, 28093, 28098, 28103, 28104, 28105, 28110, 28112, 28117, 28120, 28134, 28150, 28164, 28168, 28173, 28174, 28202, 28203, 28204, 28205, 28206, 28207, 28208, 28209, 28210, 28211, 28212, 28213, 28214, 28215, 28216, 28217, 28226, 28227, 28262, 28269, 28270, 28273, 28277, 28278, 29707, 29708, 29715, 29720, 29732