Interim Healthcare of the Triad Inc.

Home health agency · 330 Billingsley Road, Charlotte, NC 28211

Phone not listed

Quality of patient care star rating · Patient survey: 4★

54/ 100

Average

At a glance

Ownership: Proprietary
Medicare-certified: Since 12/01/2000 · CCN 347234
Rank in Charlotte: #6 of 10 home health agencies
Rank in North Carolina: #84 of 156 scored home health agencies
Services: Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Home health aide · Not offered: Medical social services
Medicare episodes/yr: 1,918
Medicare spending: 18% less than the national average per episode
Service area: 91 ZIP codes (see list)

Patient outcomes and care quality

Outcome measures: better than the national average on 9 of 16 reported measures, worse on 4.

Measure	This provider	State	National	vs. national
Started care in a timely manner	99.8%	98.2%	96.5%	Better
Checked flu shot status	38%	65.3%	64.2%	Worse
Patients improved at walking or moving around	94.2%	91.7%	88.6%	Better
Patients improved at getting in and out of bed	93.8%	93.3%	89.7%	Better
Patients improved at bathing	95.4%	93.1%	90.6%	Better
Patients' breathing improved	100%	93.8%	91.3%	Better
Patients improved at taking oral medications	97.4%	91%	88.1%	Better
New or worsened pressure ulcers (lower is better)	0.5%	0.2%	0.2%	About the same
Timely action on medication issues	93.3%	94.8%	94.5%	Worse
Falls with major injury (lower is better)	0.2%	1%	0.9%	About the same
Discharge function score	82.4%	75.6%	71.7%	Better
Health info sent to next provider	42.8%	79.4%	81.2%	Worse
Health info given to patient	67.8%	91.5%	92.2%	Worse
Discharged to community (risk-adjusted)	83.8%	—	77.7%	Better
Potentially preventable readmissions (risk-adjusted) (lower is better)	4.1%	—	4.1%	About the same
Potentially preventable hospitalizations (risk-adjusted) (lower is better)	8.3%	—	10.8%	Better

Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.

CMS categorization: discharge to community Better Than National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Same As National Rate.

What patients say (HHCAHPS survey)

Survey results: better than the national average on 1 of 5 reported measures, worse on 1.

Measure	This provider	State	National	vs. national
Care given in a professional way	89%	91%	89%	About the same
Team communicated well	86%	88%	86%	About the same
Discussed medicines, pain and home safety	78%	85%	82%	Worse
Rated agency 9 or 10 out of 10	89%	88%	85%	Better
Would definitely recommend	80%	82%	79%	About the same

Based on 318 completed surveys (23% response rate).

Location and service area

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ZIP codes served (91)

27127, 28012, 28016, 28018, 28020, 28021, 28025, 28027, 28031, 28032, 28033, 28034, 28036, 28037, 28040, 28052, 28054, 28056, 28070, 28073, 28075, 28078, 28079, 28080, 28081, 28083, 28086, 28090, 28092, 28098, 28101, 28104, 28105, 28107, 28110, 28112, 28114, 28115, 28117, 28120, 28134, 28150, 28152, 28164, 28166, 28169, 28173, 28202, 28203, 28204, 28205, 28206, 28207, 28208, 28209, 28210, 28211, 28212, 28213, 28214, 28215, 28216, 28217, 28226, 28227, 28262, 28269, 28270, 28273, 28277, 28278, 29055, 29702, 29704, 29706, 29707, 29708, 29710, 29712, 29714, 29715, 29717, 29720, 29726, 29729, 29730, 29731, 29732, 29742, 29743, 29745