Centerwell Home Health

Home health agency · 8520 Cliff Cameron Drive Ste 140, Charlotte, NC 28269

Phone not listed

Quality of patient care star rating · Patient survey: 3★

47/ 100

Average

At a glance

Ownership: Proprietary
Medicare-certified: Since 12/02/1988 · CCN 347177
Rank in Charlotte: #9 of 10 home health agencies
Rank in North Carolina: #129 of 156 scored home health agencies
Services: Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
Medicare episodes/yr: 1,289
Medicare spending: 12% less than the national average per episode
Service area: 26 ZIP codes (see list)

Patient outcomes and care quality

Outcome measures: better than the national average on 8 of 16 reported measures, worse on 2.

Measure	This provider	State	National	vs. national
Started care in a timely manner	89.9%	98.2%	96.5%	Worse
Checked flu shot status	66.1%	65.3%	64.2%	Better
Patients improved at walking or moving around	91.5%	91.7%	88.6%	Better
Patients improved at getting in and out of bed	91.2%	93.3%	89.7%	Better
Patients improved at bathing	91.2%	93.1%	90.6%	About the same
Patients' breathing improved	92.4%	93.8%	91.3%	Better
Patients improved at taking oral medications	88%	91%	88.1%	About the same
New or worsened pressure ulcers (lower is better)	0.2%	0.2%	0.2%	About the same
Timely action on medication issues	97.9%	94.8%	94.5%	Better
Falls with major injury (lower is better)	0.9%	1%	0.9%	About the same
Discharge function score	70.4%	75.6%	71.7%	Worse
Health info sent to next provider	81.3%	79.4%	81.2%	About the same
Health info given to patient	98%	91.5%	92.2%	Better
Discharged to community (risk-adjusted)	81.5%	—	77.7%	Better
Potentially preventable readmissions (risk-adjusted) (lower is better)	4.1%	—	4.1%	About the same
Potentially preventable hospitalizations (risk-adjusted) (lower is better)	8.8%	—	10.8%	Better

Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.

CMS categorization: discharge to community Better Than National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Same As National Rate.

What patients say (HHCAHPS survey)

Survey results: better than the national average on 0 of 5 reported measures, worse on 3.

Measure	This provider	State	National	vs. national
Care given in a professional way	88%	91%	89%	About the same
Team communicated well	85%	88%	86%	About the same
Discussed medicines, pain and home safety	77%	85%	82%	Worse
Rated agency 9 or 10 out of 10	80%	88%	85%	Worse
Would definitely recommend	74%	82%	79%	Worse

Based on 249 completed surveys (15% response rate).

Location and service area

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ZIP codes served (26)

28031, 28032, 28036, 28054, 28075, 28078, 28120, 28129, 28202, 28203, 28206, 28207, 28208, 28209, 28210, 28211, 28213, 28214, 28215, 28216, 28217, 28226, 28262, 28269, 28277, 28296