West Coast Home Health Care Agency Inc

Home health agency · 10621 Airport Pulling Rd N Ste 2, Naples, FL 34109

📞 (239) 304-0117

Quality of patient care star rating

57/ 100

Average

At a glance

Ownership: Proprietary
Medicare-certified: Since 08/25/2008 · CCN 109033
Rank in Naples: #6 of 14 home health agencies
Rank in Florida: #301 of 833 scored home health agencies
Services: Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
Medicare episodes/yr: 76
Medicare spending: 9% more than the national average per episode
Service area: 42 ZIP codes (see list)

Patient outcomes and care quality

Outcome measures: better than the national average on 4 of 16 reported measures, worse on 8.

Measure	This provider	State	National	vs. national
Started care in a timely manner	96.6%	98%	96.5%	About the same
Checked flu shot status	90.2%	62.6%	64.2%	Better
Patients improved at walking or moving around	94.3%	89.6%	88.6%	Better
Patients improved at getting in and out of bed	88.7%	90.9%	89.7%	Worse
Patients improved at bathing	89.5%	91.8%	90.6%	Worse
Patients' breathing improved	78.8%	92.1%	91.3%	Worse
Patients improved at taking oral medications	86%	88.7%	88.1%	Worse
New or worsened pressure ulcers (lower is better)	0%	0.1%	0.2%	About the same
Timely action on medication issues	65%	95.5%	94.5%	Worse
Falls with major injury (lower is better)	0.4%	0.8%	0.9%	About the same
Discharge function score	65.3%	69.7%	71.7%	Worse
Health info sent to next provider	93.5%	78.4%	81.2%	Better
Health info given to patient	86.6%	92%	92.2%	Worse
Discharged to community (risk-adjusted)	94.8%	—	77.7%	Better
Potentially preventable readmissions (risk-adjusted) (lower is better)	4.2%	—	4.1%	About the same
Potentially preventable hospitalizations (risk-adjusted) (lower is better)	12.1%	—	10.8%	Worse

Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.

CMS categorization: discharge to community Better Than National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Same As National Rate.

What patients say (HHCAHPS survey)

Survey results: better than the national average on 4 of 5 reported measures, worse on 1.

Measure	This provider	State	National	vs. national
Care given in a professional way	93%	89%	89%	Better
Team communicated well	94%	86%	86%	Better
Discussed medicines, pain and home safety	80%	79%	82%	Worse
Rated agency 9 or 10 out of 10	100%	85%	85%	Better
Would definitely recommend	87%	78%	79%	Better

Based on 5 completed surveys (13% response rate).

Location and service area

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ZIP codes served (42)

33901, 33903, 33904, 33905, 33907, 33908, 33909, 33912, 33913, 33914, 33916, 33917, 33919, 33928, 33936, 33966, 33967, 33971, 33972, 33974, 33976, 33990, 33991, 33993, 34101, 34102, 34103, 34104, 34105, 34108, 34109, 34110, 34112, 34113, 34114, 34116, 34117, 34119, 34120, 34134, 34135, 34142