Friendly Home Health Care Corp

Home health agency · 5051 Castello Dr Ste 16, Naples, FL 34103

📞 (239) 529-5986

Quality of patient care star rating

57/ 100

Average

At a glance

Ownership: Proprietary
Medicare-certified: Since 12/08/2020 · CCN 687067
Rank in Naples: #4 of 14 home health agencies
Rank in Florida: #291 of 833 scored home health agencies
Services: Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
Medicare episodes/yr: 288
Medicare spending: 21% more than the national average per episode
Service area: 43 ZIP codes (see list)

Patient outcomes and care quality

Outcome measures: better than the national average on 8 of 16 reported measures, worse on 3.

Measure	This provider	State	National	vs. national
Started care in a timely manner	100%	98%	96.5%	Better
Checked flu shot status	96.4%	62.6%	64.2%	Better
Patients improved at walking or moving around	90.1%	89.6%	88.6%	Better
Patients improved at getting in and out of bed	90.4%	90.9%	89.7%	About the same
Patients improved at bathing	89.5%	91.8%	90.6%	Worse
Patients' breathing improved	91.9%	92.1%	91.3%	About the same
Patients improved at taking oral medications	89.3%	88.7%	88.1%	Better
New or worsened pressure ulcers (lower is better)	0%	0.1%	0.2%	About the same
Timely action on medication issues	98.1%	95.5%	94.5%	Better
Falls with major injury (lower is better)	0%	0.8%	0.9%	About the same
Discharge function score	97.1%	69.7%	71.7%	Better
Health info sent to next provider	95.4%	78.4%	81.2%	Better
Health info given to patient	87.1%	92%	92.2%	Worse
Discharged to community (risk-adjusted)	83.8%	—	77.7%	Better
Potentially preventable readmissions (risk-adjusted) (lower is better)	3.9%	—	4.1%	About the same
Potentially preventable hospitalizations (risk-adjusted) (lower is better)	15.6%	—	10.8%	Worse

Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.

CMS categorization: discharge to community Same As National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Same As National Rate.

What patients say (HHCAHPS survey)

Survey results: better than the national average on 1 of 5 reported measures, worse on 3.

Measure	This provider	State	National	vs. national
Care given in a professional way	89%	89%	89%	About the same
Team communicated well	83%	86%	86%	Worse
Discussed medicines, pain and home safety	69%	79%	82%	Worse
Rated agency 9 or 10 out of 10	92%	85%	85%	Better
Would definitely recommend	75%	78%	79%	Worse

Based on 22 completed surveys (14% response rate).

Location and service area

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ZIP codes served (43)

33901, 33903, 33904, 33905, 33907, 33908, 33909, 33912, 33913, 33914, 33917, 33919, 33928, 33936, 33966, 33967, 33971, 33972, 33973, 33982, 33990, 33991, 33993, 34102, 34103, 34104, 34105, 34108, 34109, 34110, 34112, 34113, 34114, 34116, 34117, 34119, 34120, 34134, 34135, 34139, 34140, 34142, 34145