Shalom Hospice of Greater Knoxville LLC
93% would definitely recommend
85/ 100
Not rated
Caris Healthcare
Hospice · 10651 Coward Mill Rd Suite B, Knoxville, TN 37931
Family caregiver survey rating
54/ 100
Average
At a glance
- Ownership
- For-Profit
- Medicare-certified
- Since 03/25/2004 · CCN 441585
- Rank in Knoxville
- #4 of 6 hospices
- Rank in Tennessee
- #39 of 58 scored hospices
- Average daily census
- 226 patients
- County
- Knox
- Service area
- 88 ZIP codes (see list)
Quality of care
Quality measures: better than the national average on 3 of 3 reported measures, worse on 0.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Composite process measure (7 care processes) | 99.7% | 98.9% | 96.2% | Better |
| Visits in the last days of life | 74.4% | — | 48.3% | Better |
| Hospice Care Index (0-10) | 10 | 9.6 | 8.8 | Better |
The composite process measure covers 7 care processes at admission. The Hospice Care Index runs 0–10.
What families say (CAHPS Hospice survey)
Survey results: better than the national average on 1 of 7 reported measures, worse on 2.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Team always communicated well | 80% | 83% | 82% | Worse |
| Always provided timely help | 79% | 80% | 78% | About the same |
| Always treated patient with respect | 91% | 92% | 91% | About the same |
| Right amount of emotional and spiritual support | 93% | 92% | 91% | Better |
| Always got help for pain and symptoms | 72% | 78% | 76% | Worse |
| Rated hospice 9 or 10 out of 10 | 83% | 84% | 83% | About the same |
| Would definitely recommend | 84% | 86% | 85% | About the same |
Hospice Care Index details
Claims-based indicators: better than the national average on 3 of 10 reported measures, worse on 5.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Continuous home care or inpatient care provided (% days) | 0% | — | 0.5% | About the same |
| Gaps in nursing visits (% elections) (lower is better) | 59.7% | — | 52.4% | Worse |
| Early live discharges (% live discharges) (lower is better) | 9.9% | — | 7.3% | Worse |
| Late live discharges (% live discharges) (lower is better) | 40.4% | — | 37.4% | Worse |
| Burdensome transitions, type 1 (% live discharges) (lower is better) | 10.5% | — | 8.5% | Worse |
| Burdensome transitions, type 2 (% live discharges) (lower is better) | 0.6% | — | 2.1% | Better |
| Per-beneficiary spending ($) (lower is better) | $15,963 | — | $19,227 | Better |
| Nurse care minutes per routine home care day | 11.1 | — | 19.9 | Worse |
| Skilled nursing minutes on weekends (% of minutes) | 10.2% | — | 9.6% | About the same |
| Visits near death (% of decedents) | 94.6% | — | 89.3% | Better |
These ten indicators are combined into the Hospice Care Index. Spending is per Medicare beneficiary.
Who this hospice cares for
Patient diagnoses
Cancer15%
Dementia35%
Stroke5%
Heart/circulatory disease24%
Respiratory disease12%
Other conditions13%
Where care is provided
Private home37%
Assisted living31%
Nursing facility32%
Location and service area
ZIP codes served (88)
37354, 37664, 37701, 37705, 37708, 37709, 37716, 37721, 37725, 37731, 37738, 37742, 37748, 37754, 37757, 37760, 37762, 37763, 37764, 37766, 37769, 37770, 37771, 37772, 37774, 37777, 37801, 37802, 37803, 37804, 37806, 37807, 37811, 37813, 37814, 37820, 37821, 37825, 37828, 37829, 37830, 37840, 37843, 37846, 37848, 37849, 37854, 37860, 37861, 37862, 37863, 37864, 37865, 37866, 37868, 37869, 37871, 37874, 37876, 37877, 37880, 37881, 37882, 37885, 37886, 37887, 37890, 37891, 37901, 37909, 37912, 37914, 37915, 37916, 37917, 37918, 37919, 37920, 37921, 37922, 37923, 37924, 37930, 37931, 37932, 37934, 37938, 37939
Other hospices in Knoxville
University of Tn Medical Center Home Care Services -Knoxville Tn
90% would definitely recommend
74/ 100
Covenant Hospice
85% would definitely recommend
59/ 100
Amedisys Hospice an Adventa Company
84% would definitely recommend
49/ 100
Suncrest Hospice
79% would definitely recommend
45/ 100
Frequently asked questions
Is Caris Healthcare Medicare-certified?
Yes. Caris Healthcare (CMS Certification Number 441585) has been Medicare-certified since 03/25/2004, which means it meets federal requirements and Medicare will pay for covered hospice services.
How does Caris Healthcare compare to other hospices in Knoxville?
Caris Healthcare ranks #4 of 6 hospices based in Knoxville on the Scorecard score, with 4 stars.
What areas does Caris Healthcare serve?
Caris Healthcare reports serving 88 ZIP codes to CMS, including 37354, 37664, 37701, 37705, 37708. Call (865) 694-4988 to confirm coverage of your address.
Source: CMS Provider Data Catalog (2026-09-23). Home Health Scorecard is not affiliated with Caris Healthcare. Data may lag real-world changes; verify with the provider. Is this your agency? Report a correction.