Community Hospice of Northeast Florida Inc
90% would definitely recommend
70/ 100
Heartland Hospice (Jacksonville)
Hospice · 8130 Baymeadows Way W Ste 201, Jacksonville, FL 32256
Family caregiver survey rating
27/ 100
Below average
At a glance
- Ownership
- Non-Profit
- Medicare-certified
- Since 11/15/2007 · CCN 101549
- Rank in Jacksonville
- #2 of 3 hospices
- Rank in Florida
- #42 of 55 scored hospices
- Average daily census
- 81 patients
- County
- Duval
- Service area
- 65 ZIP codes (see list)
Quality of care
Quality measures: better than the national average on 3 of 3 reported measures, worse on 0.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Composite process measure (7 care processes) | 98.3% | 97.2% | 96.2% | Better |
| Visits in the last days of life | 54% | — | 48.3% | Better |
| Hospice Care Index (0-10) | 10 | 9.7 | 8.8 | Better |
The composite process measure covers 7 care processes at admission. The Hospice Care Index runs 0–10.
What families say (CAHPS Hospice survey)
Survey results: better than the national average on 0 of 7 reported measures, worse on 7.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Team always communicated well | 75% | 78% | 82% | Worse |
| Always provided timely help | 67% | 73% | 78% | Worse |
| Always treated patient with respect | 88% | 88% | 91% | Worse |
| Right amount of emotional and spiritual support | 86% | 88% | 91% | Worse |
| Always got help for pain and symptoms | 73% | 73% | 76% | Worse |
| Rated hospice 9 or 10 out of 10 | 74% | 79% | 83% | Worse |
| Would definitely recommend | 74% | 82% | 85% | Worse |
Hospice Care Index details
Claims-based indicators: better than the national average on 4 of 10 reported measures, worse on 5.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Continuous home care or inpatient care provided (% days) | 1% | — | 0.5% | About the same |
| Gaps in nursing visits (% elections) (lower is better) | 72% | — | 52.4% | Worse |
| Early live discharges (% live discharges) (lower is better) | 8.3% | — | 7.3% | Worse |
| Late live discharges (% live discharges) (lower is better) | 42.1% | — | 37.4% | Worse |
| Burdensome transitions, type 1 (% live discharges) (lower is better) | 7.4% | — | 8.5% | Better |
| Burdensome transitions, type 2 (% live discharges) (lower is better) | 0.5% | — | 2.1% | Better |
| Per-beneficiary spending ($) (lower is better) | $11,661 | — | $19,227 | Better |
| Nurse care minutes per routine home care day | 11.2 | — | 19.9 | Worse |
| Skilled nursing minutes on weekends (% of minutes) | 8.3% | — | 9.6% | Worse |
| Visits near death (% of decedents) | 92.5% | — | 89.3% | Better |
These ten indicators are combined into the Hospice Care Index. Spending is per Medicare beneficiary.
Who this hospice cares for
Patient diagnoses
Cancer22%
Dementia10%
Stroke26%
Heart/circulatory disease12%
Respiratory disease14%
Other conditions20%
Where care is provided
Private home51%
Assisted living20%
Nursing facility26%
Skilled nursing facility2%
Inpatient hospital1%
Other1%
Location and service area
ZIP codes served (65)
30453, 30477, 31503, 31516, 32003, 32009, 32011, 32034, 32040, 32043, 32046, 32054, 32063, 32065, 32067, 32068, 32073, 32080, 32081, 32082, 32084, 32086, 32087, 32092, 32095, 32097, 32145, 32179, 32202, 32203, 32204, 32205, 32206, 32207, 32208, 32209, 32210, 32211, 32216, 32217, 32218, 32219, 32220, 32221, 32222, 32223, 32224, 32225, 32226, 32227, 32233, 32234, 32244, 32246, 32250, 32254, 32256, 32257, 32258, 32259, 32266, 32277, 32547, 33136, 33321
Other hospices in Jacksonville
Hospice of Florida
55% would definitely recommend
7/ 100
Not rated
Frequently asked questions
Is Heartland Hospice (Jacksonville) Medicare-certified?
Yes. Heartland Hospice (Jacksonville) (CMS Certification Number 101549) has been Medicare-certified since 11/15/2007, which means it meets federal requirements and Medicare will pay for covered hospice services.
How does Heartland Hospice (Jacksonville) compare to other hospices in Jacksonville?
Heartland Hospice (Jacksonville) ranks #2 of 3 hospices based in Jacksonville on the Scorecard score, with 2 stars.
What areas does Heartland Hospice (Jacksonville) serve?
Heartland Hospice (Jacksonville) reports serving 65 ZIP codes to CMS, including 30453, 30477, 31503, 31516, 32003. Call (904) 737-2553 to confirm coverage of your address.
Source: CMS Provider Data Catalog (2026-09-23). Home Health Scorecard is not affiliated with Heartland Hospice (Jacksonville). Data may lag real-world changes; verify with the provider. Is this your agency? Report a correction.