Heartland Hospice (Jacksonville)
74% would definitely recommend
27/ 100
Community Hospice of Northeast Florida Inc
Hospice · 4266 Sunbeam Road, Jacksonville, FL 32257
Family caregiver survey rating
70/ 100
Above average
At a glance
- Ownership
- Non-Profit
- Medicare-certified
- Since 11/01/1983 · CCN 101500
- Rank in Jacksonville
- #1 of 3 hospices
- Rank in Florida
- #4 of 55 scored hospices
- Average daily census
- 1,238 patients
- County
- Duval
- Service area
- 153 ZIP codes (see list)
Quality of care
Quality measures: better than the national average on 3 of 3 reported measures, worse on 0.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Composite process measure (7 care processes) | 99.7% | 97.2% | 96.2% | Better |
| Visits in the last days of life | 65.1% | — | 48.3% | Better |
| Hospice Care Index (0-10) | 10 | 9.7 | 8.8 | Better |
The composite process measure covers 7 care processes at admission. The Hospice Care Index runs 0–10.
What families say (CAHPS Hospice survey)
Survey results: better than the national average on 7 of 7 reported measures, worse on 0.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Team always communicated well | 84% | 78% | 82% | Better |
| Always provided timely help | 81% | 73% | 78% | Better |
| Always treated patient with respect | 93% | 88% | 91% | Better |
| Right amount of emotional and spiritual support | 93% | 88% | 91% | Better |
| Always got help for pain and symptoms | 79% | 73% | 76% | Better |
| Rated hospice 9 or 10 out of 10 | 87% | 79% | 83% | Better |
| Would definitely recommend | 90% | 82% | 85% | Better |
Hospice Care Index details
Claims-based indicators: better than the national average on 6 of 10 reported measures, worse on 3.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Continuous home care or inpatient care provided (% days) | 4.2% | — | 0.5% | Better |
| Gaps in nursing visits (% elections) (lower is better) | 63.8% | — | 52.4% | Worse |
| Early live discharges (% live discharges) (lower is better) | 13.9% | — | 7.3% | Worse |
| Late live discharges (% live discharges) (lower is better) | 27.4% | — | 37.4% | Better |
| Burdensome transitions, type 1 (% live discharges) (lower is better) | 3.9% | — | 8.5% | Better |
| Burdensome transitions, type 2 (% live discharges) (lower is better) | 0.7% | — | 2.1% | Better |
| Per-beneficiary spending ($) (lower is better) | $12,765 | — | $19,227 | Better |
| Nurse care minutes per routine home care day | 16.1 | — | 19.9 | Worse |
| Skilled nursing minutes on weekends (% of minutes) | 9.8% | — | 9.6% | About the same |
| Visits near death (% of decedents) | 96.2% | — | 89.3% | Better |
These ten indicators are combined into the Hospice Care Index. Spending is per Medicare beneficiary.
Who this hospice cares for
Patient diagnoses
Cancer28%
Dementia23%
Stroke10%
Heart/circulatory disease11%
Respiratory disease14%
Other conditions16%
Where care is provided
Private home51%
Assisted living18%
Nursing facility22%
Skilled nursing facility4%
Inpatient hospital1%
Inpatient hospice unit4%
Location and service area
ZIP codes served (153)
31636, 32003, 32004, 32006, 32008, 32009, 32011, 32024, 32025, 32033, 32034, 32035, 32038, 32040, 32041, 32042, 32043, 32044, 32046, 32050, 32052, 32053, 32054, 32055, 32058, 32060, 32062, 32063, 32064, 32065, 32066, 32067, 32068, 32071, 32073, 32079, 32080, 32081, 32082, 32083, 32084, 32085, 32086, 32087, 32091, 32092, 32095, 32096, 32097, 32112, 32114, 32131, 32138, 32139, 32140, 32145, 32147, 32148, 32160, 32177, 32181, 32183, 32187, 32189, 32193, 32202, 32203, 32204, 32205, 32206, 32207, 32208, 32209, 32210, 32211, 32216, 32217, 32218, 32219, 32220, 32221, 32222, 32223, 32224, 32225, 32226, 32233, 32234, 32235, 32236, 32238, 32239, 32240, 32241, 32244, 32245, 32246, 32247, 32250, 32254, 32256, 32257, 32258, 32259, 32266, 32277, 32347, 32348, 32359, 32601, 32603, 32605, 32606, 32607, 32608, 32609, 32615, 32616, 32618, 32619, 32621, 32622, 32626, 32628, 32635, 32640, 32641, 32643, 32644, 32653, 32656, 32666, 32667, 32668, 32669, 32680, 32683, 32693, 32694, 32696, 32697, 32708, 33034, 33309, 33514, 33811, 33919, 34431, 34449, 34470, 34482, 34684, 34747
Other hospices in Jacksonville
Hospice of Florida
55% would definitely recommend
7/ 100
Not rated
Frequently asked questions
Is Community Hospice of Northeast Florida Inc Medicare-certified?
Yes. Community Hospice of Northeast Florida Inc (CMS Certification Number 101500) has been Medicare-certified since 11/01/1983, which means it meets federal requirements and Medicare will pay for covered hospice services.
How does Community Hospice of Northeast Florida Inc compare to other hospices in Jacksonville?
Community Hospice of Northeast Florida Inc ranks #1 of 3 hospices based in Jacksonville on the Scorecard score, with 4 stars.
What areas does Community Hospice of Northeast Florida Inc serve?
Community Hospice of Northeast Florida Inc reports serving 153 ZIP codes to CMS, including 31636, 32003, 32004, 32006, 32008. Call (904) 268-5200 to confirm coverage of your address.
Source: CMS Provider Data Catalog (2026-09-23). Home Health Scorecard is not affiliated with Community Hospice of Northeast Florida Inc. Data may lag real-world changes; verify with the provider. Is this your agency? Report a correction.