Rochester Regional Health Home Care
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
65/ 100
Hcr / Hcr Home Care CHHA (Rochester)
Home health agency · 85 Metro Park, Rochester, NY 14623
Quality of patient care star rating · Patient survey: 3★
32/ 100
Below average
At a glance
- Ownership
- Proprietary
- Medicare-certified
- Since 11/02/1988 · CCN 337257
- Rank in Rochester
- #2 of 3 home health agencies
- Rank in New York
- #86 of 94 scored home health agencies
- Services
- Skilled nursing, Physical therapy, Occupational therapy, Medical social services, Home health aide · Not offered: Speech-language pathology
- Medicare episodes/yr
- 2,812
- Medicare spending
- 7% less than the national average per episode
- Service area
- 115 ZIP codes (see list)
Patient outcomes and care quality
Outcome measures: better than the national average on 2 of 16 reported measures, worse on 10.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Started care in a timely manner | 97.2% | 97.8% | 96.5% | About the same |
| Checked flu shot status | 62.9% | 66.5% | 64.2% | Worse |
| Patients improved at walking or moving around | 81.3% | 90.6% | 88.6% | Worse |
| Patients improved at getting in and out of bed | 81.1% | 91.7% | 89.7% | Worse |
| Patients improved at bathing | 84.7% | 91.5% | 90.6% | Worse |
| Patients' breathing improved | 90.4% | 92.5% | 91.3% | About the same |
| Patients improved at taking oral medications | 75.4% | 90.2% | 88.1% | Worse |
| New or worsened pressure ulcers (lower is better) | 0.3% | 0.2% | 0.2% | About the same |
| Timely action on medication issues | 74.7% | 92.6% | 94.5% | Worse |
| Falls with major injury (lower is better) | 1.2% | 0.6% | 0.9% | About the same |
| Discharge function score | 69% | 74.5% | 71.7% | Worse |
| Health info sent to next provider | 63.1% | 74% | 81.2% | Worse |
| Health info given to patient | 78.2% | 90.3% | 92.2% | Worse |
| Discharged to community (risk-adjusted) | 85.9% | — | 77.7% | Better |
| Potentially preventable readmissions (risk-adjusted) (lower is better) | 5.2% | — | 4.1% | Worse |
| Potentially preventable hospitalizations (risk-adjusted) (lower is better) | 8.8% | — | 10.8% | Better |
Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.
CMS categorization: discharge to community Better Than National Rate; preventable readmissions Worse Than National Rate; preventable hospitalizations Better Than National Rate.
What patients say (HHCAHPS survey)
Survey results: better than the national average on 0 of 5 reported measures, worse on 5.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Care given in a professional way | 85% | 86% | 89% | Worse |
| Team communicated well | 82% | 83% | 86% | Worse |
| Discussed medicines, pain and home safety | 78% | 80% | 82% | Worse |
| Rated agency 9 or 10 out of 10 | 82% | 83% | 85% | Worse |
| Would definitely recommend | 75% | 75% | 79% | Worse |
Based on 335 completed surveys (24% response rate).
Location and service area
ZIP codes served (115)
14005, 14011, 14013, 14020, 14021, 14036, 14040, 14054, 14056, 14058, 14098, 14103, 14105, 14125, 14143, 14411, 14414, 14416, 14420, 14422, 14423, 14424, 14425, 14428, 14429, 14432, 14435, 14437, 14445, 14450, 14453, 14454, 14456, 14461, 14462, 14464, 14466, 14467, 14468, 14469, 14470, 14471, 14472, 14475, 14476, 14477, 14479, 14480, 14481, 14482, 14485, 14486, 14487, 14489, 14502, 14504, 14505, 14506, 14510, 14511, 14512, 14513, 14514, 14517, 14519, 14522, 14525, 14526, 14532, 14533, 14534, 14543, 14544, 14546, 14547, 14548, 14551, 14555, 14557, 14559, 14560, 14561, 14564, 14568, 14571, 14572, 14580, 14585, 14586, 14589, 14592, 14604, 14605, 14606, 14607, 14608, 14609, 14610, 14611, 14612, 14613, 14614, 14615, 14616, 14617, 14618, 14619, 14620, 14621, 14622, 14623, 14624, 14625, 14626, 14846
Other home health agencies in Rochester
Rochester Regional Health System Home Care- Closed
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
–no score
Not rated
Frequently asked questions
Is Hcr / Hcr Home Care CHHA (Rochester) Medicare-certified?
Yes. Hcr / Hcr Home Care CHHA (Rochester) (CMS Certification Number 337257) has been Medicare-certified since 11/02/1988, which means it meets federal requirements and Medicare will pay for covered home health services.
How does Hcr / Hcr Home Care CHHA (Rochester) compare to other home health agencies in Rochester?
Hcr / Hcr Home Care CHHA (Rochester) ranks #2 of 3 home health agencies based in Rochester on the Scorecard score, with 2.5 stars.
What areas does Hcr / Hcr Home Care CHHA (Rochester) serve?
Hcr / Hcr Home Care CHHA (Rochester) reports serving 115 ZIP codes to CMS, including 14005, 14011, 14013, 14020, 14021. Call (585) 272-1930 to confirm coverage of your address.
Source: CMS Provider Data Catalog (2026-09-23). Home Health Scorecard is not affiliated with Hcr / Hcr Home Care CHHA (Rochester). Data may lag real-world changes; verify with the provider. Is this your agency? Report a correction.