Matrix Home Care Services of New Mexico, LLC
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
60/ 100
Tender Care Home Health
Home health agency · 189 Howard Place, Las Cruces, NM 88011
Quality of patient care star rating · Patient survey: 3★
44/ 100
Average
At a glance
- Ownership
- Proprietary
- Medicare-certified
- Since 08/20/2009 · CCN 327208
- Rank in Las Cruces
- #7 of 11 home health agencies
- Rank in New Mexico
- #40 of 65 scored home health agencies
- Services
- Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
- Medicare episodes/yr
- 1,273
- Medicare spending
- 8% less than the national average per episode
- Service area
- 22 ZIP codes (see list)
Patient outcomes and care quality
Outcome measures: better than the national average on 6 of 16 reported measures, worse on 7.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Started care in a timely manner | 98.4% | 96.6% | 96.5% | Better |
| Checked flu shot status | 94.2% | 57.7% | 64.2% | Better |
| Patients improved at walking or moving around | 86.1% | 88.9% | 88.6% | Worse |
| Patients improved at getting in and out of bed | 84.5% | 90.7% | 89.7% | Worse |
| Patients improved at bathing | 88.8% | 90.3% | 90.6% | Worse |
| Patients' breathing improved | 84.1% | 90.9% | 91.3% | Worse |
| Patients improved at taking oral medications | 86.1% | 89.1% | 88.1% | Worse |
| New or worsened pressure ulcers (lower is better) | 0.5% | 0.2% | 0.2% | About the same |
| Timely action on medication issues | 97.8% | 92.9% | 94.5% | Better |
| Falls with major injury (lower is better) | 1.4% | 1.3% | 0.9% | About the same |
| Discharge function score | 70.7% | 66.6% | 71.7% | Worse |
| Health info sent to next provider | 98.1% | 61.5% | 81.2% | Better |
| Health info given to patient | 99.6% | 82.4% | 92.2% | Better |
| Discharged to community (risk-adjusted) | 80.5% | — | 77.7% | Better |
| Potentially preventable readmissions (risk-adjusted) (lower is better) | 4.1% | — | 4.1% | About the same |
| Potentially preventable hospitalizations (risk-adjusted) (lower is better) | 11.9% | — | 10.8% | Worse |
Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.
CMS categorization: discharge to community Same As National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Same As National Rate.
What patients say (HHCAHPS survey)
Survey results: better than the national average on 0 of 5 reported measures, worse on 4.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Care given in a professional way | 87% | 90% | 89% | Worse |
| Team communicated well | 81% | 86% | 86% | Worse |
| Discussed medicines, pain and home safety | 82% | 83% | 82% | About the same |
| Rated agency 9 or 10 out of 10 | 80% | 86% | 85% | Worse |
| Would definitely recommend | 71% | 79% | 79% | Worse |
Based on 149 completed surveys (22% response rate).
Location and service area
ZIP codes served (22)
88001, 88004, 88005, 88007, 88008, 88011, 88012, 88021, 88026, 88027, 88032, 88033, 88044, 88046, 88047, 88048, 88052, 88054, 88058, 88063, 88072, 88081
Other home health agencies in Las Cruces
Ambercare Home Health
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
51/ 100
Home Kare Inc of Dona Ana
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
50/ 100
Heritage Home Care - las Cruces Inc.
✓ Nursing✓ Physical therapy✓ Occupational therapySpeechSocial work✓ Home health aide
48/ 100
Sierra Home Care
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
47/ 100
Frequently asked questions
Is Tender Care Home Health Medicare-certified?
Yes. Tender Care Home Health (CMS Certification Number 327208) has been Medicare-certified since 08/20/2009, which means it meets federal requirements and Medicare will pay for covered home health services.
How does Tender Care Home Health compare to other home health agencies in Las Cruces?
Tender Care Home Health ranks #7 of 11 home health agencies based in Las Cruces on the Scorecard score, with 3 stars.
What areas does Tender Care Home Health serve?
Tender Care Home Health reports serving 22 ZIP codes to CMS, including 88001, 88004, 88005, 88007, 88008. Call (575) 522-3076 to confirm coverage of your address.
Source: CMS Provider Data Catalog (2026-09-23). Home Health Scorecard is not affiliated with Tender Care Home Health. Data may lag real-world changes; verify with the provider. Is this your agency? Report a correction.