Reliable Home Health Patient Care Co

Home health agency · 29226 Orchard Lake Rd, Suite 210, Farmington Hills, MI 48334

📞 (248) 539-4500

Quality of patient care star rating

34/ 100

Below average

At a glance

Ownership: Proprietary
Medicare-certified: Since 04/12/2010 · CCN 239113
Rank in Farmington Hills: #19 of 35 home health agencies
Rank in Michigan: #260 of 284 scored home health agencies
Services: Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
Medicare episodes/yr: 170
Medicare spending: 7% less than the national average per episode
Service area: 35 ZIP codes (see list)

Patient outcomes and care quality

Outcome measures: better than the national average on 4 of 15 reported measures, worse on 7.

Measure	This provider	State	National	vs. national
Started care in a timely manner	43.1%	96.7%	96.5%	Worse
Checked flu shot status	46.4%	63%	64.2%	Worse
Patients improved at walking or moving around	88.8%	89.6%	88.6%	About the same
Patients improved at getting in and out of bed	100%	90.9%	89.7%	Better
Patients improved at bathing	82.6%	91.5%	90.6%	Worse
Patients' breathing improved	54.4%	91.8%	91.3%	Worse
Patients improved at taking oral medications	89.3%	89.7%	88.1%	Better
New or worsened pressure ulcers (lower is better)	0%	0.3%	0.2%	About the same
Timely action on medication issues	81.4%	95.1%	94.5%	Worse
Falls with major injury (lower is better)	0%	0.8%	0.9%	About the same
Discharge function score	91.1%	74%	71.7%	Better
Health info sent to next provider	38.5%	89.7%	81.2%	Worse
Health info given to patient	77.6%	94.2%	92.2%	Worse
Discharged to community (risk-adjusted)	85.5%	—	77.7%	Better
Potentially preventable hospitalizations (risk-adjusted) (lower is better)	10.4%	—	10.8%	About the same

Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.

CMS categorization: discharge to community Same As National Rate; preventable readmissions Not Available; preventable hospitalizations Same As National Rate.

What patients say (HHCAHPS survey)

Survey results: better than the national average on 0 of 5 reported measures, worse on 5.

Measure	This provider	State	National	vs. national
Care given in a professional way	66%	88%	89%	Worse
Team communicated well	58%	84%	86%	Worse
Discussed medicines, pain and home safety	61%	80%	82%	Worse
Rated agency 9 or 10 out of 10	66%	84%	85%	Worse
Would definitely recommend	53%	75%	79%	Worse

Based on 5 completed surveys (9% response rate).

Location and service area

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ZIP codes served (35)

48030, 48033, 48066, 48075, 48089, 48091, 48092, 48127, 48141, 48180, 48201, 48202, 48205, 48207, 48208, 48212, 48213, 48214, 48215, 48219, 48220, 48221, 48223, 48224, 48225, 48227, 48228, 48234, 48235, 48237, 48238, 48240, 48302, 48324, 48334