Care in the Home Health Servic
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
54/ 100
Hands and Heart Home Health, Inc
Home health agency · 1159 Wilmette Ave, Ste 9, Wilmette, IL 60091
Quality of patient care star rating
41/ 100
Average
At a glance
- Ownership
- Proprietary
- Medicare-certified
- Since 01/06/2011 · CCN 148220
- Rank in Wilmette
- #2 of 2 home health agencies
- Rank in Illinois
- #303 of 465 scored home health agencies
- Services
- Skilled nursing, Physical therapy, Occupational therapy, Home health aide · Not offered: Speech-language pathology, Medical social services
- Medicare episodes/yr
- 810
- Medicare spending
- 8% less than the national average per episode
- Service area
- 55 ZIP codes (see list)
Patient outcomes and care quality
Outcome measures: better than the national average on 0 of 16 reported measures, worse on 13.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Started care in a timely manner | 79.2% | 96.7% | 96.5% | Worse |
| Checked flu shot status | 54.8% | 66.3% | 64.2% | Worse |
| Patients improved at walking or moving around | 70.3% | 85.4% | 88.6% | Worse |
| Patients improved at getting in and out of bed | 65.2% | 87.5% | 89.7% | Worse |
| Patients improved at bathing | 84.5% | 89.4% | 90.6% | Worse |
| Patients' breathing improved | 72.9% | 90% | 91.3% | Worse |
| Patients improved at taking oral medications | 60.2% | 87% | 88.1% | Worse |
| New or worsened pressure ulcers (lower is better) | 0% | 0.3% | 0.2% | About the same |
| Timely action on medication issues | 92.4% | 94.9% | 94.5% | Worse |
| Falls with major injury (lower is better) | 0% | 0.8% | 0.9% | About the same |
| Discharge function score | 41.9% | 71.7% | 71.7% | Worse |
| Health info sent to next provider | 66.3% | 84.7% | 81.2% | Worse |
| Health info given to patient | 88.6% | 94.6% | 92.2% | Worse |
| Discharged to community (risk-adjusted) | 61% | — | 77.7% | Worse |
| Potentially preventable readmissions (risk-adjusted) (lower is better) | 4% | — | 4.1% | About the same |
| Potentially preventable hospitalizations (risk-adjusted) (lower is better) | 14.2% | — | 10.8% | Worse |
Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.
CMS categorization: discharge to community Worse Than National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Same As National Rate.
What patients say (HHCAHPS survey)
Survey results: better than the national average on 5 of 5 reported measures, worse on 0.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Care given in a professional way | 92% | 88% | 89% | Better |
| Team communicated well | 96% | 85% | 86% | Better |
| Discussed medicines, pain and home safety | 92% | 83% | 82% | Better |
| Rated agency 9 or 10 out of 10 | 89% | 83% | 85% | Better |
| Would definitely recommend | 87% | 76% | 79% | Better |
Based on 23 completed surveys (16% response rate).
Location and service area
ZIP codes served (55)
60005, 60010, 60016, 60018, 60025, 60053, 60056, 60067, 60068, 60076, 60077, 60089, 60091, 60201, 60202, 60443, 60466, 60471, 60605, 60609, 60610, 60611, 60612, 60614, 60615, 60616, 60617, 60618, 60619, 60620, 60621, 60622, 60624, 60625, 60626, 60628, 60630, 60631, 60632, 60636, 60637, 60640, 60643, 60645, 60646, 60649, 60651, 60653, 60656, 60657, 60659, 60660, 60706, 60712, 60714
Other home health agencies in Wilmette
Frequently asked questions
Is Hands and Heart Home Health, Inc Medicare-certified?
Yes. Hands and Heart Home Health, Inc (CMS Certification Number 148220) has been Medicare-certified since 01/06/2011, which means it meets federal requirements and Medicare will pay for covered home health services.
How does Hands and Heart Home Health, Inc compare to other home health agencies in Wilmette?
Hands and Heart Home Health, Inc ranks #2 of 2 home health agencies based in Wilmette on the Scorecard score, with 1.5 stars.
What areas does Hands and Heart Home Health, Inc serve?
Hands and Heart Home Health, Inc reports serving 55 ZIP codes to CMS, including 60005, 60010, 60016, 60018, 60025. Call (708) 345-0520 to confirm coverage of your address.
Source: CMS Provider Data Catalog (2026-09-23). Home Health Scorecard is not affiliated with Hands and Heart Home Health, Inc. Data may lag real-world changes; verify with the provider. Is this your agency? Report a correction.