Hands and Heart Home Health, Inc
✓ Nursing✓ Physical therapy✓ Occupational therapySpeechSocial work✓ Home health aide
41/ 100
Care in the Home Health Servic
Home health agency · 1200 Central Ave, Wilmette, IL 60091
Quality of patient care star rating · Patient survey: 4★
54/ 100
Average
At a glance
- Ownership
- Proprietary
- Medicare-certified
- Since 01/24/2002 · CCN 147719
- Rank in Wilmette
- #1 of 2 home health agencies
- Rank in Illinois
- #151 of 465 scored home health agencies
- Services
- Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
- Medicare episodes/yr
- 574
- Medicare spending
- 14% more than the national average per episode
- Service area
- 54 ZIP codes (see list)
Patient outcomes and care quality
Outcome measures: better than the national average on 9 of 16 reported measures, worse on 5.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Started care in a timely manner | 100% | 96.7% | 96.5% | Better |
| Checked flu shot status | 89% | 66.3% | 64.2% | Better |
| Patients improved at walking or moving around | 98% | 85.4% | 88.6% | Better |
| Patients improved at getting in and out of bed | 57.2% | 87.5% | 89.7% | Worse |
| Patients improved at bathing | 94.5% | 89.4% | 90.6% | Better |
| Patients' breathing improved | 88.1% | 90% | 91.3% | Worse |
| Patients improved at taking oral medications | 100% | 87% | 88.1% | Better |
| New or worsened pressure ulcers (lower is better) | 0% | 0.3% | 0.2% | About the same |
| Timely action on medication issues | 97.8% | 94.9% | 94.5% | Better |
| Falls with major injury (lower is better) | 3.2% | 0.8% | 0.9% | Worse |
| Discharge function score | 56.3% | 71.7% | 71.7% | Worse |
| Health info sent to next provider | 99.4% | 84.7% | 81.2% | Better |
| Health info given to patient | 100% | 94.6% | 92.2% | Better |
| Discharged to community (risk-adjusted) | 87.3% | — | 77.7% | Better |
| Potentially preventable readmissions (risk-adjusted) (lower is better) | 4.3% | — | 4.1% | About the same |
| Potentially preventable hospitalizations (risk-adjusted) (lower is better) | 16.2% | — | 10.8% | Worse |
Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.
CMS categorization: discharge to community Better Than National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Worse Than National Rate.
What patients say (HHCAHPS survey)
Survey results: better than the national average on 1 of 5 reported measures, worse on 2.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Care given in a professional way | 86% | 88% | 89% | Worse |
| Team communicated well | 87% | 85% | 86% | About the same |
| Discussed medicines, pain and home safety | 79% | 83% | 82% | Worse |
| Rated agency 9 or 10 out of 10 | 87% | 83% | 85% | Better |
| Would definitely recommend | 78% | 76% | 79% | About the same |
Based on 65 completed surveys (19% response rate).
Location and service area
Approximate location (ZIP code center). Open in Google Maps
ZIP codes served (54)
60002, 60004, 60010, 60015, 60016, 60018, 60022, 60025, 60026, 60030, 60031, 60035, 60044, 60045, 60046, 60047, 60048, 60053, 60056, 60060, 60061, 60062, 60064, 60068, 60069, 60074, 60076, 60077, 60083, 60085, 60087, 60088, 60089, 60090, 60091, 60093, 60096, 60099, 60169, 60193, 60201, 60202, 60203, 60625, 60626, 60630, 60631, 60634, 60641, 60645, 60646, 60656, 60712, 60714
Other home health agencies in Wilmette
Frequently asked questions
Is Care in the Home Health Servic Medicare-certified?
Yes. Care in the Home Health Servic (CMS Certification Number 147719) has been Medicare-certified since 01/24/2002, which means it meets federal requirements and Medicare will pay for covered home health services.
How does Care in the Home Health Servic compare to other home health agencies in Wilmette?
Care in the Home Health Servic ranks #1 of 2 home health agencies based in Wilmette on the Scorecard score, with 3.5 stars.
What areas does Care in the Home Health Servic serve?
Care in the Home Health Servic reports serving 54 ZIP codes to CMS, including 60002, 60004, 60010, 60015, 60016. Call (847) 256-1705 to confirm coverage of your address.
Source: CMS Provider Data Catalog (2026-09-23). Home Health Scorecard is not affiliated with Care in the Home Health Servic. Data may lag real-world changes; verify with the provider. Is this your agency? Report a correction.