Elder's Choice, Inc.
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
84/ 100
The Roads Home Health Palm Beach
Home health agency · 1818 South Australian Avenue Ste 202, West Palm Beach, FL 33409
Quality of patient care star rating · Patient survey: 2★
32/ 100
Below average
At a glance
- Ownership
- Proprietary
- Medicare-certified
- Since 05/20/2009 · CCN 109344
- Rank in West Palm Beach
- #21 of 29 home health agencies
- Rank in Florida
- #747 of 833 scored home health agencies
- Services
- Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
- Medicare episodes/yr
- 2,349
- Medicare spending
- 6% more than the national average per episode
- Service area
- 76 ZIP codes (see list)
Patient outcomes and care quality
Outcome measures: better than the national average on 4 of 16 reported measures, worse on 9.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Started care in a timely manner | 99.4% | 98% | 96.5% | Better |
| Checked flu shot status | 60.5% | 62.6% | 64.2% | Worse |
| Patients improved at walking or moving around | 75.9% | 89.6% | 88.6% | Worse |
| Patients improved at getting in and out of bed | 76.5% | 90.9% | 89.7% | Worse |
| Patients improved at bathing | 82.9% | 91.8% | 90.6% | Worse |
| Patients' breathing improved | 74.5% | 92.1% | 91.3% | Worse |
| Patients improved at taking oral medications | 76.4% | 88.7% | 88.1% | Worse |
| New or worsened pressure ulcers (lower is better) | 0.2% | 0.1% | 0.2% | About the same |
| Timely action on medication issues | 98.8% | 95.5% | 94.5% | Better |
| Falls with major injury (lower is better) | 0.5% | 0.8% | 0.9% | About the same |
| Discharge function score | 49.5% | 69.7% | 71.7% | Worse |
| Health info sent to next provider | 66.7% | 78.4% | 81.2% | Worse |
| Health info given to patient | 76.1% | 92% | 92.2% | Worse |
| Discharged to community (risk-adjusted) | 81% | — | 77.7% | Better |
| Potentially preventable readmissions (risk-adjusted) (lower is better) | 4.5% | — | 4.1% | About the same |
| Potentially preventable hospitalizations (risk-adjusted) (lower is better) | 8.2% | — | 10.8% | Better |
Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.
CMS categorization: discharge to community Better Than National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Better Than National Rate.
What patients say (HHCAHPS survey)
Survey results: better than the national average on 0 of 5 reported measures, worse on 5.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Care given in a professional way | 82% | 89% | 89% | Worse |
| Team communicated well | 78% | 86% | 86% | Worse |
| Discussed medicines, pain and home safety | 75% | 79% | 82% | Worse |
| Rated agency 9 or 10 out of 10 | 82% | 85% | 85% | Worse |
| Would definitely recommend | 70% | 78% | 79% | Worse |
Based on 119 completed surveys (15% response rate).
Location and service area
ZIP codes served (76)
32958, 32960, 32962, 32963, 32966, 32967, 32968, 33401, 33403, 33404, 33405, 33406, 33407, 33408, 33409, 33410, 33411, 33412, 33413, 33414, 33415, 33417, 33418, 33426, 33428, 33431, 33432, 33433, 33434, 33435, 33436, 33437, 33444, 33445, 33446, 33449, 33455, 33458, 33460, 33461, 33462, 33463, 33467, 33469, 33470, 33472, 33473, 33475, 33477, 33478, 33480, 33483, 33484, 33486, 33487, 33496, 33498, 34945, 34946, 34947, 34949, 34950, 34951, 34952, 34953, 34957, 34981, 34982, 34983, 34984, 34986, 34987, 34990, 34994, 34996, 34997
Other home health agencies in West Palm Beach
Mega Senior Services Inc
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
78/ 100
Priority Senior Care, Inc.
✓ Nursing✓ Physical therapy✓ Occupational therapySpeech✓ Social work✓ Home health aide
72/ 100
Trilogy Home Healthcare
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
71/ 100
Confident Care of Florida Corp
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
68/ 100
Frequently asked questions
Is The Roads Home Health Palm Beach Medicare-certified?
Yes. The Roads Home Health Palm Beach (CMS Certification Number 109344) has been Medicare-certified since 05/20/2009, which means it meets federal requirements and Medicare will pay for covered home health services.
How does The Roads Home Health Palm Beach compare to other home health agencies in West Palm Beach?
The Roads Home Health Palm Beach ranks #21 of 29 home health agencies based in West Palm Beach on the Scorecard score, with 2.5 stars.
What areas does The Roads Home Health Palm Beach serve?
The Roads Home Health Palm Beach reports serving 76 ZIP codes to CMS, including 32958, 32960, 32962, 32963, 32966. Call (561) 727-3400 to confirm coverage of your address.
Source: CMS Provider Data Catalog (2026-09-23). Home Health Scorecard is not affiliated with The Roads Home Health Palm Beach. Data may lag real-world changes; verify with the provider. Is this your agency? Report a correction.