Heart to Heart Home Health
NursingPhysical therapyOccupational therapySpeechSocial workHome health aide
58/ 100
Neighbor Care Home Health
Home health agency · 2955 E Hillcrest Drive, Suite 123, Westlake Village, CA 91362
Quality of patient care star rating · Patient survey: 2★
55/ 100
Average
At a glance
- Ownership
- Proprietary
- Medicare-certified
- Since 11/15/2012 · CCN 059450
- Rank in Westlake Village
- #3 of 10 home health agencies
- Rank in California
- #802 of 2183 scored home health agencies
- Services
- Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
- Medicare episodes/yr
- 1,683
- Medicare spending
- 6% more than the national average per episode
- Service area
- 59 ZIP codes (see list)
Patient outcomes and care quality
Outcome measures: better than the national average on 10 of 16 reported measures, worse on 2.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Started care in a timely manner | 99.8% | 95.3% | 96.5% | Better |
| Checked flu shot status | 94.3% | 70.4% | 64.2% | Better |
| Patients improved at walking or moving around | 100% | 83.4% | 88.6% | Better |
| Patients improved at getting in and out of bed | 100% | 82.1% | 89.7% | Better |
| Patients improved at bathing | 100% | 87% | 90.6% | Better |
| Patients' breathing improved | 100% | 87.2% | 91.3% | Better |
| Patients improved at taking oral medications | 100% | 81% | 88.1% | Better |
| New or worsened pressure ulcers (lower is better) | 0.5% | 0.2% | 0.2% | About the same |
| Timely action on medication issues | 99.5% | 92.4% | 94.5% | Better |
| Falls with major injury (lower is better) | 0.2% | 0.6% | 0.9% | About the same |
| Discharge function score | 75.7% | 62.1% | 71.7% | Better |
| Health info sent to next provider | 52.7% | 81.7% | 81.2% | Worse |
| Health info given to patient | 90.3% | 92.7% | 92.2% | Worse |
| Discharged to community (risk-adjusted) | 88.5% | — | 77.7% | Better |
| Potentially preventable readmissions (risk-adjusted) (lower is better) | 4.5% | — | 4.1% | About the same |
| Potentially preventable hospitalizations (risk-adjusted) (lower is better) | 11.2% | — | 10.8% | About the same |
Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.
CMS categorization: discharge to community Better Than National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Same As National Rate.
What patients say (HHCAHPS survey)
Survey results: better than the national average on 0 of 5 reported measures, worse on 5.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Care given in a professional way | 87% | 87% | 89% | Worse |
| Team communicated well | 81% | 85% | 86% | Worse |
| Discussed medicines, pain and home safety | 63% | 83% | 82% | Worse |
| Rated agency 9 or 10 out of 10 | 79% | 83% | 85% | Worse |
| Would definitely recommend | 72% | 77% | 79% | Worse |
Based on 50 completed surveys (14% response rate).
Location and service area
ZIP codes served (59)
90024, 90250, 90265, 90290, 91301, 91302, 91304, 91306, 91307, 91311, 91316, 91320, 91321, 91324, 91325, 91326, 91331, 91335, 91343, 91344, 91355, 91356, 91360, 91361, 91362, 91364, 91367, 91377, 91387, 91403, 91406, 91411, 91423, 91504, 91604, 91605, 91607, 93001, 93003, 93004, 93006, 93010, 93012, 93015, 93021, 93022, 93023, 93030, 93033, 93035, 93036, 93040, 93041, 93060, 93062, 93063, 93065, 93066, 93067
Other home health agencies in Westlake Village
Infinite Home Health Inc
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
56/ 100
Not rated
24-7 Quality Infusion and Home Health Inc
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
41/ 100
Healing Angels Home Health Inc
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
26/ 100
American Dream Home Health Care, Inc
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
–no score
Not rated
Frequently asked questions
Is Neighbor Care Home Health Medicare-certified?
Yes. Neighbor Care Home Health (CMS Certification Number 059450) has been Medicare-certified since 11/15/2012, which means it meets federal requirements and Medicare will pay for covered home health services.
How does Neighbor Care Home Health compare to other home health agencies in Westlake Village?
Neighbor Care Home Health ranks #3 of 10 home health agencies based in Westlake Village on the Scorecard score, with 5 stars.
What areas does Neighbor Care Home Health serve?
Neighbor Care Home Health reports serving 59 ZIP codes to CMS, including 90024, 90250, 90265, 90290, 91301. Call (805) 496-8183 to confirm coverage of your address.
Source: CMS Provider Data Catalog (2026-09-23). Home Health Scorecard is not affiliated with Neighbor Care Home Health. Data may lag real-world changes; verify with the provider. Is this your agency? Report a correction.