Compassionate Hearts Home Health Inc

Home health agency · 1270 E Garvey St Suite 200, Covina, CA 91724

📞 (909) 506-4317

Quality of patient care star rating

36/ 100

Below average

At a glance

Ownership: Government Operated
Medicare-certified: Since 08/23/2013 · CCN 059521
Rank in Covina: #8 of 16 home health agencies
Rank in California: #1798 of 2183 scored home health agencies
Services: Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
Medicare episodes/yr: 504
Medicare spending: 11% more than the national average per episode
Service area: 87 ZIP codes (see list)

Patient outcomes and care quality

Outcome measures: better than the national average on 2 of 16 reported measures, worse on 11.

Measure	This provider	State	National	vs. national
Started care in a timely manner	82.4%	95.3%	96.5%	Worse
Checked flu shot status	60%	70.4%	64.2%	Worse
Patients improved at walking or moving around	56.3%	83.4%	88.6%	Worse
Patients improved at getting in and out of bed	57.7%	82.1%	89.7%	Worse
Patients improved at bathing	55.6%	87%	90.6%	Worse
Patients' breathing improved	42.8%	87.2%	91.3%	Worse
Patients improved at taking oral medications	43.1%	81%	88.1%	Worse
New or worsened pressure ulcers (lower is better)	0.2%	0.2%	0.2%	About the same
Timely action on medication issues	59.4%	92.4%	94.5%	Worse
Falls with major injury (lower is better)	0.6%	0.6%	0.9%	About the same
Discharge function score	22.8%	62.1%	71.7%	Worse
Health info sent to next provider	95.8%	81.7%	81.2%	Better
Health info given to patient	79.4%	92.7%	92.2%	Worse
Discharged to community (risk-adjusted)	74%	—	77.7%	Worse
Potentially preventable readmissions (risk-adjusted) (lower is better)	4%	—	4.1%	About the same
Potentially preventable hospitalizations (risk-adjusted) (lower is better)	7.7%	—	10.8%	Better

Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.

CMS categorization: discharge to community Same As National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Same As National Rate.

What patients say (HHCAHPS survey)

Survey results: better than the national average on 4 of 5 reported measures, worse on 1.

Measure	This provider	State	National	vs. national
Care given in a professional way	86%	87%	89%	Worse
Team communicated well	88%	85%	86%	Better
Discussed medicines, pain and home safety	90%	83%	82%	Better
Rated agency 9 or 10 out of 10	91%	83%	85%	Better
Would definitely recommend	90%	77%	79%	Better

Based on 19 completed surveys (15% response rate).

Location and service area

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ZIP codes served (87)

90023, 90024, 90025, 90027, 90031, 90032, 90041, 90042, 90043, 90063, 90065, 90247, 90270, 90640, 90814, 91001, 91006, 91007, 91010, 91011, 91016, 91024, 91030, 91101, 91103, 91104, 91105, 91107, 91108, 91109, 91201, 91206, 91306, 91311, 91321, 91335, 91387, 91505, 91602, 91702, 91709, 91710, 91711, 91722, 91724, 91731, 91733, 91740, 91744, 91750, 91754, 91764, 91765, 91770, 91773, 91775, 91776, 91780, 91786, 91789, 91791, 91801, 91803, 92308, 92324, 92335, 92336, 92346, 92373, 92376, 92407, 92503, 92595, 92804, 92886, 93501, 93505, 93534, 93535, 93536, 93543, 93550, 93551, 93552, 93555, 93560, 93591