Mercy Home Health
✓ Nursing✓ Physical therapy✓ Occupational therapySpeech✓ Social work✓ Home health aide
65/ 100
Area Agency on Aging of Western Arkansas, Inc.
Home health agency · 3600 Wheeler Ave Ste 2, Fort Smith, AR 72901
Quality of patient care star rating
37/ 100
Below average
At a glance
- Ownership
- Non-Profit
- Medicare-certified
- Since 01/19/1982 · CCN 047034
- Rank in Fort Smith
- #5 of 5 home health agencies
- Rank in Arkansas
- #85 of 90 scored home health agencies
- Services
- Skilled nursing, Physical therapy · Not offered: Occupational therapy, Speech-language pathology, Medical social services, Home health aide
- Medicare episodes/yr
- 92
- Medicare spending
- Same as the national average per episode
- Service area
- 21 ZIP codes (see list)
Patient outcomes and care quality
Outcome measures: better than the national average on 4 of 16 reported measures, worse on 8.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Started care in a timely manner | 61.2% | 97.4% | 96.5% | Worse |
| Checked flu shot status | 58.8% | 55.8% | 64.2% | Worse |
| Patients improved at walking or moving around | 80.1% | 90.2% | 88.6% | Worse |
| Patients improved at getting in and out of bed | 86.1% | 91% | 89.7% | Worse |
| Patients improved at bathing | 88% | 92% | 90.6% | Worse |
| Patients' breathing improved | 91.6% | 91.8% | 91.3% | About the same |
| Patients improved at taking oral medications | 84.4% | 90% | 88.1% | Worse |
| New or worsened pressure ulcers (lower is better) | 0% | 0.2% | 0.2% | About the same |
| Timely action on medication issues | 95% | 93.8% | 94.5% | About the same |
| Falls with major injury (lower is better) | 3% | 1.3% | 0.9% | Worse |
| Discharge function score | 82.7% | 74.2% | 71.7% | Better |
| Health info sent to next provider | 68.1% | 85% | 81.2% | Worse |
| Health info given to patient | 100% | 94.7% | 92.2% | Better |
| Discharged to community (risk-adjusted) | 86.4% | — | 77.7% | Better |
| Potentially preventable readmissions (risk-adjusted) (lower is better) | 4.1% | — | 4.1% | About the same |
| Potentially preventable hospitalizations (risk-adjusted) (lower is better) | 9.8% | — | 10.8% | Better |
Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.
CMS categorization: discharge to community Same As National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Same As National Rate.
What patients say (HHCAHPS survey)
Survey results: better than the national average on 0 of 5 reported measures, worse on 5.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Care given in a professional way | 75% | 91% | 89% | Worse |
| Team communicated well | 76% | 89% | 86% | Worse |
| Discussed medicines, pain and home safety | 76% | 85% | 82% | Worse |
| Rated agency 9 or 10 out of 10 | 70% | 89% | 85% | Worse |
| Would definitely recommend | 61% | 83% | 79% | Worse |
Based on 19 completed surveys (20% response rate).
Location and service area
ZIP codes served (21)
72114, 72205, 72703, 72758, 72901, 72903, 72904, 72908, 72916, 72921, 72923, 72932, 72936, 72937, 72938, 72940, 72941, 72944, 72947, 72952, 72956
Other home health agencies in Fort Smith
Kindred at Home 1
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ SpeechSocial workHome health aide
64/ 100
Elite Home Health
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
59/ 100
Access Home Health
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social workHome health aide
53/ 100
Frequently asked questions
Is Area Agency on Aging of Western Arkansas, Inc. Medicare-certified?
Yes. Area Agency on Aging of Western Arkansas, Inc. (CMS Certification Number 047034) has been Medicare-certified since 01/19/1982, which means it meets federal requirements and Medicare will pay for covered home health services.
How does Area Agency on Aging of Western Arkansas, Inc. compare to other home health agencies in Fort Smith?
Area Agency on Aging of Western Arkansas, Inc. ranks #5 of 5 home health agencies based in Fort Smith on the Scorecard score, with 3 stars.
What areas does Area Agency on Aging of Western Arkansas, Inc. serve?
Area Agency on Aging of Western Arkansas, Inc. reports serving 21 ZIP codes to CMS, including 72114, 72205, 72703, 72758, 72901. Call (479) 783-5550 to confirm coverage of your address.
Source: CMS Provider Data Catalog (2026-09-23). Home Health Scorecard is not affiliated with Area Agency on Aging of Western Arkansas, Inc.. Data may lag real-world changes; verify with the provider. Is this your agency? Report a correction.