Suncrest Hospice Richmond
90% would definitely recommend
71/ 100
James River Home Health and Hospice
Hospice · 9100 Arboretum Parkway Suite 290, Richmond, VA 23236
Family caregiver survey rating
35/ 100
Below average
At a glance
- Ownership
- For-Profit
- Medicare-certified
- Since 05/15/2017 · CCN 491624
- Rank in Richmond
- #8 of 11 hospices
- Rank in Virginia
- #74 of 97 scored hospices
- Average daily census
- 114 patients
- County
- Chesterfield
- Service area
- 81 ZIP codes (see list)
Quality of care
Quality measures: better than the national average on 3 of 3 reported measures, worse on 0.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Composite process measure (7 care processes) | 98.4% | 96.6% | 96.2% | Better |
| Visits in the last days of life | 55.4% | — | 48.3% | Better |
| Hospice Care Index (0-10) | 10 | 9.2 | 8.8 | Better |
The composite process measure covers 7 care processes at admission. The Hospice Care Index runs 0–10.
What families say (CAHPS Hospice survey)
Survey results: better than the national average on 0 of 7 reported measures, worse on 6.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Team always communicated well | 81% | 81% | 82% | About the same |
| Always provided timely help | 74% | 76% | 78% | Worse |
| Always treated patient with respect | 87% | 90% | 91% | Worse |
| Right amount of emotional and spiritual support | 88% | 90% | 91% | Worse |
| Always got help for pain and symptoms | 73% | 76% | 76% | Worse |
| Rated hospice 9 or 10 out of 10 | 78% | 81% | 83% | Worse |
| Would definitely recommend | 79% | 83% | 85% | Worse |
Hospice Care Index details
Claims-based indicators: better than the national average on 5 of 10 reported measures, worse on 3.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Continuous home care or inpatient care provided (% days) | 0.4% | — | 0.5% | About the same |
| Gaps in nursing visits (% elections) (lower is better) | 50.1% | — | 52.4% | Better |
| Early live discharges (% live discharges) (lower is better) | 7.6% | — | 7.3% | About the same |
| Late live discharges (% live discharges) (lower is better) | 28.8% | — | 37.4% | Better |
| Burdensome transitions, type 1 (% live discharges) (lower is better) | 11% | — | 8.5% | Worse |
| Burdensome transitions, type 2 (% live discharges) (lower is better) | 0.8% | — | 2.1% | Better |
| Per-beneficiary spending ($) (lower is better) | $11,791 | — | $19,227 | Better |
| Nurse care minutes per routine home care day | 13.3 | — | 19.9 | Worse |
| Skilled nursing minutes on weekends (% of minutes) | 7.2% | — | 9.6% | Worse |
| Visits near death (% of decedents) | 91.2% | — | 89.3% | Better |
These ten indicators are combined into the Hospice Care Index. Spending is per Medicare beneficiary.
Who this hospice cares for
Patient diagnoses
Cancer22%
Dementia20%
Stroke9%
Heart/circulatory disease14%
Respiratory disease15%
Other conditions20%
Where care is provided
Private home71%
Assisted living20%
Nursing facility7%
Skilled nursing facility1%
Inpatient hospital1%
Location and service area
ZIP codes served (81)
22454, 22546, 23002, 23005, 23009, 23015, 23023, 23024, 23030, 23039, 23047, 23059, 23060, 23063, 23065, 23069, 23075, 23083, 23086, 23093, 23102, 23103, 23106, 23111, 23112, 23113, 23114, 23116, 23120, 23124, 23139, 23140, 23141, 23146, 23150, 23153, 23177, 23181, 23185, 23192, 23220, 23221, 23222, 23223, 23224, 23225, 23226, 23227, 23228, 23229, 23230, 23231, 23233, 23234, 23235, 23236, 23237, 23238, 23255, 23294, 23803, 23804, 23805, 23830, 23831, 23832, 23833, 23834, 23836, 23838, 23840, 23841, 23842, 23847, 23850, 23860, 23875, 23882, 23885, 23890, 24502
Other hospices in Richmond
Serenity First LLC
88% would definitely recommend
54/ 100
Not rated
Bon Secours Hospice and Palliative Care
82% would definitely recommend
46/ 100
Bristol Hospice - Richmond, L.L.C.
78% would definitely recommend
45/ 100
Not rated
Gentiva
82% would definitely recommend
41/ 100
Frequently asked questions
Is James River Home Health and Hospice Medicare-certified?
Yes. James River Home Health and Hospice (CMS Certification Number 491624) has been Medicare-certified since 05/15/2017, which means it meets federal requirements and Medicare will pay for covered hospice services.
How does James River Home Health and Hospice compare to other hospices in Richmond?
James River Home Health and Hospice ranks #8 of 11 hospices based in Richmond on the Scorecard score, with 3 stars.
What areas does James River Home Health and Hospice serve?
James River Home Health and Hospice reports serving 81 ZIP codes to CMS, including 22454, 22546, 23002, 23005, 23009. Call (804) 272-3300 to confirm coverage of your address.
Source: CMS Provider Data Catalog (2026-09-23). Home Health Scorecard is not affiliated with James River Home Health and Hospice. Data may lag real-world changes; verify with the provider. Is this your agency? Report a correction.