Methodist Alliance Hospice
89% would definitely recommend
56/ 100
Crossroads Hospice of Tennessee, LLC
Hospice · 1669 Shelby Oaks Drive Suite 106, Memphis, TN 38134
Family caregiver survey rating
34/ 100
Below average
At a glance
- Ownership
- Other
- Medicare-certified
- Since 05/22/1998 · CCN 441573
- Rank in Memphis
- #2 of 5 hospices
- Rank in Tennessee
- #55 of 58 scored hospices
- Average daily census
- 203 patients
- County
- Shelby
- Service area
- 69 ZIP codes (see list)
Quality of care
Quality measures: better than the national average on 2 of 3 reported measures, worse on 0.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Composite process measure (7 care processes) | 99.8% | 98.9% | 96.2% | Better |
| Visits in the last days of life | 58.4% | — | 48.3% | Better |
| Hospice Care Index (0-10) | 9 | 9.6 | 8.8 | About the same |
The composite process measure covers 7 care processes at admission. The Hospice Care Index runs 0–10.
What families say (CAHPS Hospice survey)
Survey results: better than the national average on 0 of 7 reported measures, worse on 6.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Team always communicated well | 77% | 83% | 82% | Worse |
| Always provided timely help | 72% | 80% | 78% | Worse |
| Always treated patient with respect | 87% | 92% | 91% | Worse |
| Right amount of emotional and spiritual support | 92% | 92% | 91% | About the same |
| Always got help for pain and symptoms | 72% | 78% | 76% | Worse |
| Rated hospice 9 or 10 out of 10 | 78% | 84% | 83% | Worse |
| Would definitely recommend | 79% | 86% | 85% | Worse |
Hospice Care Index details
Claims-based indicators: better than the national average on 2 of 10 reported measures, worse on 5.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Continuous home care or inpatient care provided (% days) | 0.7% | — | 0.5% | About the same |
| Gaps in nursing visits (% elections) (lower is better) | 89.1% | — | 52.4% | Worse |
| Early live discharges (% live discharges) (lower is better) | 6.9% | — | 7.3% | About the same |
| Late live discharges (% live discharges) (lower is better) | 48.1% | — | 37.4% | Worse |
| Burdensome transitions, type 1 (% live discharges) (lower is better) | 7.6% | — | 8.5% | About the same |
| Burdensome transitions, type 2 (% live discharges) (lower is better) | 3.5% | — | 2.1% | Worse |
| Per-beneficiary spending ($) (lower is better) | $13,449 | — | $19,227 | Better |
| Nurse care minutes per routine home care day | 9.2 | — | 19.9 | Worse |
| Skilled nursing minutes on weekends (% of minutes) | 4.8% | — | 9.6% | Worse |
| Visits near death (% of decedents) | 92.5% | — | 89.3% | Better |
These ten indicators are combined into the Hospice Care Index. Spending is per Medicare beneficiary.
Who this hospice cares for
Patient diagnoses
Cancer22%
Dementia25%
Stroke10%
Heart/circulatory disease18%
Respiratory disease10%
Other conditions16%
Where care is provided
Private home74%
Nursing facility23%
Skilled nursing facility2%
Other1%
Location and service area
ZIP codes served (69)
38002, 38004, 38011, 38015, 38016, 38017, 38018, 38019, 38023, 38028, 38029, 38036, 38042, 38049, 38053, 38057, 38058, 38060, 38066, 38068, 38069, 38075, 38076, 38088, 38101, 38103, 38104, 38105, 38106, 38107, 38108, 38109, 38111, 38112, 38114, 38115, 38116, 38117, 38118, 38119, 38120, 38122, 38125, 38126, 38127, 38128, 38133, 38134, 38135, 38138, 38139, 38141, 38168, 38174, 38175, 38177, 38184, 38190, 38611, 38618, 38632, 38635, 38637, 38642, 38654, 38671, 38672, 72301, 72364
Other hospices in Memphis
Compassus-Memphis
76% would definitely recommend
27/ 100
–no score
Not rated
–no score
Not rated
Frequently asked questions
Is Crossroads Hospice of Tennessee, LLC Medicare-certified?
Yes. Crossroads Hospice of Tennessee, LLC (CMS Certification Number 441573) has been Medicare-certified since 05/22/1998, which means it meets federal requirements and Medicare will pay for covered hospice services.
How does Crossroads Hospice of Tennessee, LLC compare to other hospices in Memphis?
Crossroads Hospice of Tennessee, LLC ranks #2 of 5 hospices based in Memphis on the Scorecard score, with 3 stars.
What areas does Crossroads Hospice of Tennessee, LLC serve?
Crossroads Hospice of Tennessee, LLC reports serving 69 ZIP codes to CMS, including 38002, 38004, 38011, 38015, 38016. Call (901) 382-9292 to confirm coverage of your address.
Source: CMS Provider Data Catalog (2026-09-23). Home Health Scorecard is not affiliated with Crossroads Hospice of Tennessee, LLC. Data may lag real-world changes; verify with the provider. Is this your agency? Report a correction.