Hospice & Palliative Care Charlotte Region
89% would definitely recommend
64/ 100
Novant Health Hospice and Palliative Care a Department of Novant Health
Hospice · 324 N McDowell Street, Po Box 33549, Charlotte, Nc 28233-3549, Charlotte, NC 28204
Family caregiver survey rating
54/ 100
Average
At a glance
- Ownership
- Non-Profit
- Medicare-certified
- Since 05/23/1995 · CCN 341575
- Rank in Charlotte
- #2 of 2 hospices
- Rank in North Carolina
- #54 of 72 scored hospices
- Average daily census
- 88 patients
- County
- Mecklenburg
- Service area
- 93 ZIP codes (see list)
Quality of care
Quality measures: better than the national average on 2 of 3 reported measures, worse on 0.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Composite process measure (7 care processes) | 99.8% | 98% | 96.2% | Better |
| Visits in the last days of life | 78% | — | 48.3% | Better |
| Hospice Care Index (0-10) | 9 | 9.5 | 8.8 | About the same |
The composite process measure covers 7 care processes at admission. The Hospice Care Index runs 0–10.
What families say (CAHPS Hospice survey)
Survey results: better than the national average on 2 of 7 reported measures, worse on 1.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Team always communicated well | 82% | 85% | 82% | About the same |
| Always provided timely help | 77% | 81% | 78% | About the same |
| Always treated patient with respect | 91% | 93% | 91% | About the same |
| Right amount of emotional and spiritual support | 89% | 92% | 91% | Worse |
| Always got help for pain and symptoms | 79% | 79% | 76% | Better |
| Rated hospice 9 or 10 out of 10 | 85% | 86% | 83% | Better |
| Would definitely recommend | 86% | 88% | 85% | About the same |
Hospice Care Index details
Claims-based indicators: better than the national average on 7 of 10 reported measures, worse on 3.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Continuous home care or inpatient care provided (% days) | 8.7% | — | 0.5% | Better |
| Gaps in nursing visits (% elections) (lower is better) | 58.7% | — | 52.4% | Worse |
| Early live discharges (% live discharges) (lower is better) | 17.6% | — | 7.3% | Worse |
| Late live discharges (% live discharges) (lower is better) | 24.7% | — | 37.4% | Better |
| Burdensome transitions, type 1 (% live discharges) (lower is better) | 1.2% | — | 8.5% | Better |
| Burdensome transitions, type 2 (% live discharges) (lower is better) | 0% | — | 2.1% | Better |
| Per-beneficiary spending ($) (lower is better) | $7,057 | — | $19,227 | Better |
| Nurse care minutes per routine home care day | 13.2 | — | 19.9 | Worse |
| Skilled nursing minutes on weekends (% of minutes) | 11.4% | — | 9.6% | Better |
| Visits near death (% of decedents) | 99.9% | — | 89.3% | Better |
These ten indicators are combined into the Hospice Care Index. Spending is per Medicare beneficiary.
Who this hospice cares for
Patient diagnoses
Cancer27%
Dementia8%
Stroke9%
Heart/circulatory disease13%
Respiratory disease11%
Other conditions32%
Where care is provided
Private home83%
Assisted living2%
Skilled nursing facility4%
Inpatient hospital5%
Inpatient hospice unit7%
Location and service area
ZIP codes served (93)
27013, 27028, 27054, 27103, 28001, 28012, 28016, 28021, 28023, 28025, 28027, 28031, 28034, 28036, 28037, 28052, 28054, 28056, 28070, 28075, 28078, 28079, 28080, 28081, 28083, 28086, 28097, 28103, 28104, 28105, 28106, 28107, 28110, 28111, 28112, 28115, 28117, 28120, 28123, 28124, 28126, 28127, 28133, 28134, 28135, 28138, 28144, 28146, 28147, 28164, 28166, 28173, 28174, 28202, 28203, 28204, 28205, 28206, 28207, 28208, 28209, 28210, 28211, 28212, 28213, 28214, 28215, 28216, 28217, 28221, 28226, 28227, 28241, 28262, 28269, 28270, 28271, 28273, 28277, 28278, 28297, 28673, 28677, 28688, 29706, 29707, 29708, 29710, 29715, 29718, 29720, 29732, 29745
Other hospices in Charlotte
Frequently asked questions
Is Novant Health Hospice and Palliative Care a Department of Novant Health Medicare-certified?
Yes. Novant Health Hospice and Palliative Care a Department of Novant Health (CMS Certification Number 341575) has been Medicare-certified since 05/23/1995, which means it meets federal requirements and Medicare will pay for covered hospice services.
How does Novant Health Hospice and Palliative Care a Department of Novant Health compare to other hospices in Charlotte?
Novant Health Hospice and Palliative Care a Department of Novant Health ranks #2 of 2 hospices based in Charlotte on the Scorecard score, with 3 stars.
What areas does Novant Health Hospice and Palliative Care a Department of Novant Health serve?
Novant Health Hospice and Palliative Care a Department of Novant Health reports serving 93 ZIP codes to CMS, including 27013, 27028, 27054, 27103, 28001. Call (704) 384-6478 to confirm coverage of your address.
Source: CMS Provider Data Catalog (2026-09-23). Home Health Scorecard is not affiliated with Novant Health Hospice and Palliative Care a Department of Novant Health. Data may lag real-world changes; verify with the provider. Is this your agency? Report a correction.