Brandon Oaks at Home
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
66/ 100
Carilion Home Care Services - Roanoke
Home health agency · 1615 Franklin Road, Roanoke, VA 24016
Quality of patient care star rating · Patient survey: 4★
55/ 100
Average
At a glance
- Ownership
- Non-Profit
- Medicare-certified
- Since 10/23/1981 · CCN 497258
- Rank in Roanoke
- #5 of 7 home health agencies
- Rank in Virginia
- #73 of 191 scored home health agencies
- Services
- Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
- Medicare episodes/yr
- 2,979
- Medicare spending
- 13% less than the national average per episode
- Service area
- 49 ZIP codes (see list)
Patient outcomes and care quality
Outcome measures: better than the national average on 8 of 16 reported measures, worse on 4.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Started care in a timely manner | 98.1% | 96.8% | 96.5% | Better |
| Checked flu shot status | 71.1% | 67% | 64.2% | Better |
| Patients improved at walking or moving around | 83.7% | 88.4% | 88.6% | Worse |
| Patients improved at getting in and out of bed | 87.7% | 90.8% | 89.7% | Worse |
| Patients improved at bathing | 88% | 90.3% | 90.6% | Worse |
| Patients' breathing improved | 91.9% | 91.7% | 91.3% | About the same |
| Patients improved at taking oral medications | 80.9% | 88% | 88.1% | Worse |
| New or worsened pressure ulcers (lower is better) | 0.4% | 0.3% | 0.2% | About the same |
| Timely action on medication issues | 98.9% | 95.6% | 94.5% | Better |
| Falls with major injury (lower is better) | 1.1% | 0.9% | 0.9% | About the same |
| Discharge function score | 81.3% | 73.6% | 71.7% | Better |
| Health info sent to next provider | 99.1% | 78% | 81.2% | Better |
| Health info given to patient | 99.5% | 92.6% | 92.2% | Better |
| Discharged to community (risk-adjusted) | 92.2% | — | 77.7% | Better |
| Potentially preventable readmissions (risk-adjusted) (lower is better) | 4.4% | — | 4.1% | About the same |
| Potentially preventable hospitalizations (risk-adjusted) (lower is better) | 7.7% | — | 10.8% | Better |
Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.
CMS categorization: discharge to community Better Than National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Better Than National Rate.
What patients say (HHCAHPS survey)
Survey results: better than the national average on 3 of 5 reported measures, worse on 1.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Care given in a professional way | 91% | 89% | 89% | Better |
| Team communicated well | 88% | 86% | 86% | Better |
| Discussed medicines, pain and home safety | 80% | 80% | 82% | Worse |
| Rated agency 9 or 10 out of 10 | 88% | 85% | 85% | Better |
| Would definitely recommend | 80% | 79% | 79% | About the same |
Based on 690 completed surveys (26% response rate).
Location and service area
ZIP codes served (49)
24011, 24012, 24013, 24014, 24015, 24016, 24017, 24018, 24019, 24059, 24064, 24065, 24066, 24070, 24077, 24083, 24085, 24090, 24095, 24101, 24104, 24121, 24122, 24127, 24153, 24174, 24175, 24179, 24415, 24416, 24422, 24426, 24435, 24439, 24448, 24450, 24457, 24472, 24473, 24474, 24483, 24503, 24523, 24526, 24551, 24555, 24556, 24578, 24579
Other home health agencies in Roanoke
Amedisys Home Health Care
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
57/ 100
Centerwell Home Health
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
57/ 100
Advanced Health Services
✓ Nursing✓ Physical therapyOccupational therapySpeechSocial workHome health aide
56/ 100
Good Samaritan Hospice Inc
NursingPhysical therapyOccupational therapySpeechSocial workHome health aide
54/ 100
Frequently asked questions
Is Carilion Home Care Services - Roanoke Medicare-certified?
Yes. Carilion Home Care Services - Roanoke (CMS Certification Number 497258) has been Medicare-certified since 10/23/1981, which means it meets federal requirements and Medicare will pay for covered home health services.
How does Carilion Home Care Services - Roanoke compare to other home health agencies in Roanoke?
Carilion Home Care Services - Roanoke ranks #5 of 7 home health agencies based in Roanoke on the Scorecard score, with 3 stars.
What areas does Carilion Home Care Services - Roanoke serve?
Carilion Home Care Services - Roanoke reports serving 49 ZIP codes to CMS, including 24011, 24012, 24013, 24014, 24015. Call (540) 633-9314 to confirm coverage of your address.
Source: CMS Provider Data Catalog (2026-09-23). Home Health Scorecard is not affiliated with Carilion Home Care Services - Roanoke. Data may lag real-world changes; verify with the provider. Is this your agency? Report a correction.