Medical Services of America Home Health and Hospice
Home health agency · 1935 Front Street, Richlands, VA 24641
At a glance
- Ownership
- Proprietary
- Medicare-certified
- Since 08/14/1985 · CCN 497027
- Rank in Virginia
- #173 of 191 scored home health agencies
- Services
- Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
- Medicare episodes/yr
- 877
- Medicare spending
- 5% more than the national average per episode
- Service area
- 62 ZIP codes (see list)
Patient outcomes and care quality
Outcome measures: better than the national average on 0 of 16 reported measures, worse on 11.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Started care in a timely manner | 97.5% | 96.8% | 96.5% | About the same |
| Checked flu shot status | 58.2% | 67% | 64.2% | Worse |
| Patients improved at walking or moving around | 77% | 88.4% | 88.6% | Worse |
| Patients improved at getting in and out of bed | 77.4% | 90.8% | 89.7% | Worse |
| Patients improved at bathing | 77.2% | 90.3% | 90.6% | Worse |
| Patients' breathing improved | 77.6% | 91.7% | 91.3% | Worse |
| Patients improved at taking oral medications | 81.5% | 88% | 88.1% | Worse |
| New or worsened pressure ulcers (lower is better) | 0% | 0.3% | 0.2% | About the same |
| Timely action on medication issues | 89.1% | 95.6% | 94.5% | Worse |
| Falls with major injury (lower is better) | 1% | 0.9% | 0.9% | About the same |
| Discharge function score | 45.6% | 73.6% | 71.7% | Worse |
| Health info sent to next provider | 53.2% | 78% | 81.2% | Worse |
| Health info given to patient | 72.3% | 92.6% | 92.2% | Worse |
| Discharged to community (risk-adjusted) | 77% | — | 77.7% | About the same |
| Potentially preventable readmissions (risk-adjusted) (lower is better) | 4.3% | — | 4.1% | About the same |
| Potentially preventable hospitalizations (risk-adjusted) (lower is better) | 15.1% | — | 10.8% | Worse |
Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.
CMS categorization: discharge to community Same As National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Worse Than National Rate.
What patients say (HHCAHPS survey)
Survey results: better than the national average on 3 of 5 reported measures, worse on 1.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Care given in a professional way | 92% | 89% | 89% | Better |
| Team communicated well | 87% | 86% | 86% | About the same |
| Discussed medicines, pain and home safety | 80% | 80% | 82% | Worse |
| Rated agency 9 or 10 out of 10 | 88% | 85% | 85% | Better |
| Would definitely recommend | 87% | 79% | 79% | Better |
Based on 114 completed surveys (30% response rate).
Location and service area
ZIP codes served (62)
24201, 24202, 24203, 24210, 24211, 24219, 24220, 24221, 24224, 24225, 24226, 24228, 24230, 24236, 24237, 24243, 24244, 24251, 24256, 24258, 24260, 24263, 24266, 24271, 24272, 24273, 24277, 24279, 24280, 24281, 24283, 24290, 24293, 24311, 24314, 24315, 24319, 24340, 24354, 24361, 24366, 24370, 24375, 24602, 24605, 24606, 24609, 24612, 24613, 24614, 24622, 24630, 24631, 24634, 24635, 24637, 24639, 24641, 24649, 24651, 24656, 24657
Frequently asked questions
Is Medical Services of America Home Health and Hospice Medicare-certified?
How does Medical Services of America Home Health and Hospice compare to other home health agencies in Richlands?
What areas does Medical Services of America Home Health and Hospice serve?
Source: CMS Provider Data Catalog (2026-09-23). Home Health Scorecard is not affiliated with Medical Services of America Home Health and Hospice. Data may lag real-world changes; verify with the provider. Is this your agency? Report a correction.