Ballad Health Homecare - Norton
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
64/ 100
First Choice Home Health Care
Home health agency · 46 Seventh Street Nw, Norton, VA 24273
Not rated Quality of patient care star rating
64/ 100
Above average
At a glance
- Ownership
- Proprietary
- Medicare-certified
- Since 04/28/1997 · CCN 497535
- Rank in Norton
- #2 of 2 home health agencies
- Rank in Virginia
- #26 of 191 scored home health agencies
- Services
- Skilled nursing, Physical therapy, Home health aide · Not offered: Occupational therapy, Speech-language pathology, Medical social services
- Medicare episodes/yr
- 589
- Medicare spending
- 8% less than the national average per episode
- Service area
- 15 ZIP codes (see list)
Patient outcomes and care quality
Outcome measures: better than the national average on 4 of 8 reported measures, worse on 3.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Started care in a timely manner | 100% | 96.8% | 96.5% | Better |
| Checked flu shot status | 83.3% | 67% | 64.2% | Better |
| Timely action on medication issues | 100% | 95.6% | 94.5% | Better |
| Falls with major injury (lower is better) | 7.9% | 0.9% | 0.9% | Worse |
| Health info sent to next provider | 94.4% | 78% | 81.2% | Better |
| Discharged to community (risk-adjusted) | 47.6% | — | 77.7% | Worse |
| Potentially preventable readmissions (risk-adjusted) (lower is better) | 4.1% | — | 4.1% | About the same |
| Potentially preventable hospitalizations (risk-adjusted) (lower is better) | 12.7% | — | 10.8% | Worse |
Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.
CMS categorization: discharge to community Worse Than National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Same As National Rate.
What patients say (HHCAHPS survey)
Survey results: better than the national average on 5 of 5 reported measures, worse on 0.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Care given in a professional way | 97% | 89% | 89% | Better |
| Team communicated well | 90% | 86% | 86% | Better |
| Discussed medicines, pain and home safety | 93% | 80% | 82% | Better |
| Rated agency 9 or 10 out of 10 | 92% | 85% | 85% | Better |
| Would definitely recommend | 98% | 79% | 79% | Better |
Based on 22 completed surveys (27% response rate).
Location and service area
ZIP codes served (15)
24216, 24219, 24224, 24226, 24228, 24230, 24237, 24244, 24256, 24265, 24273, 24277, 24279, 24283, 24293
Other home health agencies in Norton
Frequently asked questions
Is First Choice Home Health Care Medicare-certified?
Yes. First Choice Home Health Care (CMS Certification Number 497535) has been Medicare-certified since 04/28/1997, which means it meets federal requirements and Medicare will pay for covered home health services.
How does First Choice Home Health Care compare to other home health agencies in Norton?
First Choice Home Health Care ranks #2 of 2 home health agencies based in Norton on the Scorecard score.
What areas does First Choice Home Health Care serve?
First Choice Home Health Care reports serving 15 ZIP codes to CMS, including 24216, 24219, 24224, 24226, 24228. Call (276) 679-7404 to confirm coverage of your address.
Source: CMS Provider Data Catalog (2026-09-23). Home Health Scorecard is not affiliated with First Choice Home Health Care. Data may lag real-world changes; verify with the provider. Is this your agency? Report a correction.