Centerwell Home Health
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social workHome health aide
62/ 100
Carter Healthcare
Home health agency · 3435 Greystone Dr Ste 104, Austin, TX 78731
Quality of patient care star rating
46/ 100
Average
At a glance
- Ownership
- Proprietary
- Medicare-certified
- Since 08/03/2010 · CCN 747416
- Rank in Austin
- #11 of 29 home health agencies
- Rank in Texas
- #585 of 1161 scored home health agencies
- Services
- Skilled nursing, Physical therapy, Occupational therapy · Not offered: Speech-language pathology, Medical social services, Home health aide
- Medicare episodes/yr
- 489
- Medicare spending
- 2% less than the national average per episode
- Service area
- 50 ZIP codes (see list)
Patient outcomes and care quality
Outcome measures: better than the national average on 6 of 16 reported measures, worse on 8.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Started care in a timely manner | 98.9% | 96.8% | 96.5% | Better |
| Checked flu shot status | 89.4% | 64.4% | 64.2% | Better |
| Patients improved at walking or moving around | 84% | 85.7% | 88.6% | Worse |
| Patients improved at getting in and out of bed | 92.5% | 85.8% | 89.7% | Better |
| Patients improved at bathing | 90.4% | 87.8% | 90.6% | About the same |
| Patients' breathing improved | 87.8% | 88% | 91.3% | Worse |
| Patients improved at taking oral medications | 89.6% | 86.5% | 88.1% | Better |
| New or worsened pressure ulcers (lower is better) | 1.8% | 0.2% | 0.2% | Worse |
| Timely action on medication issues | 100% | 95.1% | 94.5% | Better |
| Falls with major injury (lower is better) | 3.4% | 1.2% | 0.9% | Worse |
| Discharge function score | 73.6% | 64% | 71.7% | Better |
| Health info sent to next provider | 64.9% | 81.5% | 81.2% | Worse |
| Health info given to patient | 84.9% | 90.7% | 92.2% | Worse |
| Discharged to community (risk-adjusted) | 74.9% | — | 77.7% | Worse |
| Potentially preventable readmissions (risk-adjusted) (lower is better) | 4.1% | — | 4.1% | About the same |
| Potentially preventable hospitalizations (risk-adjusted) (lower is better) | 13.6% | — | 10.8% | Worse |
Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.
CMS categorization: discharge to community Same As National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Same As National Rate.
What patients say (HHCAHPS survey)
Survey results: better than the national average on 3 of 5 reported measures, worse on 2.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Care given in a professional way | 85% | 89% | 89% | Worse |
| Team communicated well | 90% | 86% | 86% | Better |
| Discussed medicines, pain and home safety | 78% | 83% | 82% | Worse |
| Rated agency 9 or 10 out of 10 | 89% | 87% | 85% | Better |
| Would definitely recommend | 89% | 80% | 79% | Better |
Based on 10 completed surveys (21% response rate).
Location and service area
ZIP codes served (50)
76537, 76571, 78602, 78609, 78610, 78616, 78620, 78621, 78623, 78626, 78628, 78633, 78634, 78640, 78644, 78645, 78652, 78653, 78660, 78664, 78665, 78669, 78681, 78702, 78703, 78704, 78705, 78717, 78721, 78723, 78724, 78725, 78731, 78734, 78735, 78737, 78739, 78741, 78744, 78745, 78747, 78748, 78749, 78750, 78753, 78757, 78758, 78759, 78945, 78957
Other home health agencies in Austin
Robinson Creek Home Health and Hospice
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
62/ 100
Alpine Care Home Health
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
61/ 100
Accentcare Home Health of Texas
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
60/ 100
Accentcare Home Health of Texas
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
60/ 100
Frequently asked questions
Is Carter Healthcare Medicare-certified?
Yes. Carter Healthcare (CMS Certification Number 747416) has been Medicare-certified since 08/03/2010, which means it meets federal requirements and Medicare will pay for covered home health services.
How does Carter Healthcare compare to other home health agencies in Austin?
Carter Healthcare ranks #11 of 29 home health agencies based in Austin on the Scorecard score, with 3 stars.
What areas does Carter Healthcare serve?
Carter Healthcare reports serving 50 ZIP codes to CMS, including 76537, 76571, 78602, 78609, 78610. Call (512) 394-7581 to confirm coverage of your address.
Source: CMS Provider Data Catalog (2026-09-23). Home Health Scorecard is not affiliated with Carter Healthcare. Data may lag real-world changes; verify with the provider. Is this your agency? Report a correction.