Reliance Healthcare Homehealth
✓ NursingPhysical therapyOccupational therapySpeechSocial work✓ Home health aide
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Not rated
VNA of Hanover and Spring Grove
Home health agency · 440 North Madison St, Hanover, PA 17331
Quality of patient care star rating · Patient survey: 4★
40/ 100
Average
At a glance
- Ownership
- Proprietary
- Medicare-certified
- Since 09/16/1966 · CCN 397061
- Rank in Hanover
- #1 of 2 home health agencies
- Rank in Pennsylvania
- #189 of 223 scored home health agencies
- Services
- Skilled nursing, Physical therapy, Occupational therapy, Medical social services, Home health aide · Not offered: Speech-language pathology
- Medicare episodes/yr
- 1,031
- Medicare spending
- 10% more than the national average per episode
- Service area
- 27 ZIP codes (see list)
Patient outcomes and care quality
Outcome measures: better than the national average on 3 of 16 reported measures, worse on 10.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Started care in a timely manner | 98.1% | 95.9% | 96.5% | Better |
| Checked flu shot status | 47.6% | 67% | 64.2% | Worse |
| Patients improved at walking or moving around | 78.8% | 91% | 88.6% | Worse |
| Patients improved at getting in and out of bed | 80.7% | 92.7% | 89.7% | Worse |
| Patients improved at bathing | 76.9% | 92% | 90.6% | Worse |
| Patients' breathing improved | 69.9% | 92.4% | 91.3% | Worse |
| Patients improved at taking oral medications | 74.6% | 90.5% | 88.1% | Worse |
| New or worsened pressure ulcers (lower is better) | 0.4% | 0.3% | 0.2% | About the same |
| Timely action on medication issues | 91.1% | 94.6% | 94.5% | Worse |
| Falls with major injury (lower is better) | 1% | 0.9% | 0.9% | About the same |
| Discharge function score | 67.1% | 76.5% | 71.7% | Worse |
| Health info sent to next provider | 86.6% | 85.4% | 81.2% | Better |
| Health info given to patient | 90.6% | 94.6% | 92.2% | Worse |
| Discharged to community (risk-adjusted) | 88.7% | — | 77.7% | Better |
| Potentially preventable readmissions (risk-adjusted) (lower is better) | 4.8% | — | 4.1% | About the same |
| Potentially preventable hospitalizations (risk-adjusted) (lower is better) | 11.9% | — | 10.8% | Worse |
Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.
CMS categorization: discharge to community Better Than National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Same As National Rate.
What patients say (HHCAHPS survey)
Survey results: better than the national average on 4 of 5 reported measures, worse on 0.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Care given in a professional way | 92% | 91% | 89% | Better |
| Team communicated well | 90% | 89% | 86% | Better |
| Discussed medicines, pain and home safety | 82% | 84% | 82% | About the same |
| Rated agency 9 or 10 out of 10 | 89% | 89% | 85% | Better |
| Would definitely recommend | 89% | 81% | 79% | Better |
Based on 360 completed surveys (33% response rate).
Location and service area
ZIP codes served (27)
17301, 17303, 17304, 17306, 17307, 17311, 17315, 17316, 17320, 17324, 17325, 17327, 17329, 17331, 17340, 17344, 17349, 17350, 17353, 17360, 17362, 17364, 17372, 17402, 17404, 17406, 17408
Other home health agencies in Hanover
Frequently asked questions
Is VNA of Hanover and Spring Grove Medicare-certified?
Yes. VNA of Hanover and Spring Grove (CMS Certification Number 397061) has been Medicare-certified since 09/16/1966, which means it meets federal requirements and Medicare will pay for covered home health services.
How does VNA of Hanover and Spring Grove compare to other home health agencies in Hanover?
VNA of Hanover and Spring Grove ranks #1 of 2 home health agencies based in Hanover on the Scorecard score, with 2 stars.
What areas does VNA of Hanover and Spring Grove serve?
VNA of Hanover and Spring Grove reports serving 27 ZIP codes to CMS, including 17301, 17303, 17304, 17306, 17307. Call (717) 637-1227 to confirm coverage of your address.
Source: CMS Provider Data Catalog (2026-09-23). Home Health Scorecard is not affiliated with VNA of Hanover and Spring Grove. Data may lag real-world changes; verify with the provider. Is this your agency? Report a correction.