Heartland Home Health (West Branch)
Home health agency · 564 Progress Street, West Branch, MI 48661
At a glance
- Ownership
- Proprietary
- Medicare-certified
- Since 08/11/1997 · CCN 237435
- Rank in Michigan
- #31 of 284 scored home health agencies
- Services
- Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
- Medicare episodes/yr
- 493
- Medicare spending
- 3% less than the national average per episode
- Service area
- 32 ZIP codes (see list)
Patient outcomes and care quality
Outcome measures: better than the national average on 11 of 16 reported measures, worse on 1.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Started care in a timely manner | 98.9% | 96.7% | 96.5% | Better |
| Checked flu shot status | 67.7% | 63% | 64.2% | Better |
| Patients improved at walking or moving around | 91.6% | 89.6% | 88.6% | Better |
| Patients improved at getting in and out of bed | 93% | 90.9% | 89.7% | Better |
| Patients improved at bathing | 91.7% | 91.5% | 90.6% | Better |
| Patients' breathing improved | 90.5% | 91.8% | 91.3% | About the same |
| Patients improved at taking oral medications | 86.8% | 89.7% | 88.1% | Worse |
| New or worsened pressure ulcers (lower is better) | 0% | 0.3% | 0.2% | About the same |
| Timely action on medication issues | 99.5% | 95.1% | 94.5% | Better |
| Falls with major injury (lower is better) | 1.3% | 0.8% | 0.9% | About the same |
| Discharge function score | 89.8% | 74% | 71.7% | Better |
| Health info sent to next provider | 96.9% | 89.7% | 81.2% | Better |
| Health info given to patient | 97.1% | 94.2% | 92.2% | Better |
| Discharged to community (risk-adjusted) | 93.8% | — | 77.7% | Better |
| Potentially preventable readmissions (risk-adjusted) (lower is better) | 3.8% | — | 4.1% | About the same |
| Potentially preventable hospitalizations (risk-adjusted) (lower is better) | 5.5% | — | 10.8% | Better |
Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.
CMS categorization: discharge to community Better Than National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Better Than National Rate.
What patients say (HHCAHPS survey)
Survey results: better than the national average on 2 of 5 reported measures, worse on 0.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Care given in a professional way | 91% | 88% | 89% | Better |
| Team communicated well | 87% | 84% | 86% | About the same |
| Discussed medicines, pain and home safety | 82% | 80% | 82% | About the same |
| Rated agency 9 or 10 out of 10 | 85% | 84% | 85% | About the same |
| Would definitely recommend | 82% | 75% | 79% | Better |
Based on 199 completed surveys (34% response rate).
Location and service area
ZIP codes served (32)
48610, 48612, 48621, 48624, 48629, 48630, 48635, 48636, 48647, 48651, 48653, 48654, 48656, 48658, 48659, 48661, 48703, 48730, 48737, 48738, 48739, 48745, 48748, 48749, 48750, 48756, 48761, 48763, 48765, 48766, 48770, 49738
Frequently asked questions
Is Heartland Home Health (West Branch) Medicare-certified?
How does Heartland Home Health (West Branch) compare to other home health agencies in West Branch?
What areas does Heartland Home Health (West Branch) serve?
Source: CMS Provider Data Catalog (2026-09-23). Home Health Scorecard is not affiliated with Heartland Home Health (West Branch). Data may lag real-world changes; verify with the provider. Is this your agency? Report a correction.