Gentle Touch Home Health Care

Home health agency · 31201 Chicago Rd S, Suite A202, Warren, MI 48093

📞 (248) 487-2264

Quality of patient care star rating · Patient survey: 3★

57/ 100

Average

At a glance

Ownership: Proprietary
Medicare-certified: Since 12/15/2011 · CCN 239216
Rank in Warren: #5 of 17 home health agencies
Rank in Michigan: #100 of 284 scored home health agencies
Services: Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
Medicare episodes/yr: 331
Medicare spending: 14% less than the national average per episode
Service area: 60 ZIP codes (see list)

Patient outcomes and care quality

Outcome measures: better than the national average on 8 of 16 reported measures, worse on 4.

Measure	This provider	State	National	vs. national
Started care in a timely manner	96.2%	96.7%	96.5%	About the same
Checked flu shot status	56.3%	63%	64.2%	Worse
Patients improved at walking or moving around	79.2%	89.6%	88.6%	Worse
Patients improved at getting in and out of bed	100%	90.9%	89.7%	Better
Patients improved at bathing	89.3%	91.5%	90.6%	Worse
Patients' breathing improved	100%	91.8%	91.3%	Better
Patients improved at taking oral medications	96.2%	89.7%	88.1%	Better
New or worsened pressure ulcers (lower is better)	0%	0.3%	0.2%	About the same
Timely action on medication issues	93.2%	95.1%	94.5%	Worse
Falls with major injury (lower is better)	0%	0.8%	0.9%	About the same
Discharge function score	92.4%	74%	71.7%	Better
Health info sent to next provider	84.6%	89.7%	81.2%	Better
Health info given to patient	97.2%	94.2%	92.2%	Better
Discharged to community (risk-adjusted)	90.5%	—	77.7%	Better
Potentially preventable readmissions (risk-adjusted) (lower is better)	4.1%	—	4.1%	About the same
Potentially preventable hospitalizations (risk-adjusted) (lower is better)	7.5%	—	10.8%	Better

Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.

CMS categorization: discharge to community Better Than National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Same As National Rate.

What patients say (HHCAHPS survey)

Survey results: better than the national average on 1 of 5 reported measures, worse on 3.

Measure	This provider	State	National	vs. national
Care given in a professional way	92%	88%	89%	Better
Team communicated well	84%	84%	86%	Worse
Discussed medicines, pain and home safety	72%	80%	82%	Worse
Rated agency 9 or 10 out of 10	85%	84%	85%	About the same
Would definitely recommend	69%	75%	79%	Worse

Based on 46 completed surveys (35% response rate).

Location and service area

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ZIP codes served (60)

48015, 48021, 48026, 48030, 48035, 48036, 48038, 48042, 48044, 48045, 48047, 48066, 48071, 48072, 48073, 48081, 48082, 48085, 48088, 48089, 48091, 48092, 48093, 48094, 48101, 48127, 48135, 48150, 48152, 48154, 48167, 48168, 48170, 48174, 48178, 48184, 48185, 48186, 48187, 48188, 48205, 48213, 48224, 48227, 48234, 48236, 48237, 48239, 48240, 48307, 48309, 48310, 48312, 48313, 48314, 48315, 48317, 48331, 48335, 48346