Pivot Point Homecare Services LLC
✓ Nursing✓ Physical therapy✓ Occupational therapy✓ Speech✓ Social work✓ Home health aide
44/ 100
Family Lives
Home health agency · 36 West Main Street, Westborough, MA 01581
Not rated Quality of patient care star rating
59/ 100
Average
At a glance
- Ownership
- Non-Profit
- Medicare-certified
- Since 12/07/1999 · CCN 227470
- Rank in Westborough
- #1 of 2 home health agencies
- Rank in Massachusetts
- #30 of 167 scored home health agencies
- Services
- Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology · Not offered: Medical social services, Home health aide
- Service area
- 40 ZIP codes (see list)
Patient outcomes and care quality
Outcome measures: better than the national average on 2 of 5 reported measures, worse on 1.
| Measure | This provider | State | National | vs. national |
|---|---|---|---|---|
| Started care in a timely manner | 97% | 96.5% | 96.5% | About the same |
| Checked flu shot status | 55.6% | 65.5% | 64.2% | Worse |
| Timely action on medication issues | 97% | 94.5% | 94.5% | Better |
| Falls with major injury (lower is better) | 0% | 1% | 0.9% | About the same |
| Health info sent to next provider | 96.8% | 80.9% | 81.2% | Better |
Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.
CMS categorization: discharge to community -; preventable readmissions -; preventable hospitalizations -.
What patients say (HHCAHPS survey)
CMS has not published these measures for this provider (usually because too few patients were treated in the reporting period).
Location and service area
ZIP codes served (40)
01331, 01364, 01420, 01436, 01440, 01462, 01507, 01520, 01540, 01545, 01566, 01581, 01603, 01604, 01803, 01810, 01824, 01832, 01843, 01844, 01854, 01864, 01867, 01876, 01915, 01952, 02038, 02050, 02148, 02169, 02324, 02330, 02332, 02339, 02451, 02493, 02571, 02648, 02738, 02770
Other home health agencies in Westborough
Frequently asked questions
Is Family Lives Medicare-certified?
Yes. Family Lives (CMS Certification Number 227470) has been Medicare-certified since 12/07/1999, which means it meets federal requirements and Medicare will pay for covered home health services.
How does Family Lives compare to other home health agencies in Westborough?
Family Lives ranks #1 of 2 home health agencies based in Westborough on the Scorecard score.
What areas does Family Lives serve?
Family Lives reports serving 40 ZIP codes to CMS, including 01331, 01364, 01420, 01436, 01440. Call (508) 475-0493 to confirm coverage of your address.
Source: CMS Provider Data Catalog (2026-09-23). Home Health Scorecard is not affiliated with Family Lives. Data may lag real-world changes; verify with the provider. Is this your agency? Report a correction.