Norton Home Health

Home health agency · 9510 Ormsby Station Road, Suite 100, Louisville, KY 40223

📞 (502) 423-4336

Quality of patient care star rating · Patient survey: 4★

39/ 100

Below average

At a glance

Ownership: Proprietary
Medicare-certified: Since 11/04/1992 · CCN 187149
Rank in Louisville: #8 of 8 home health agencies
Rank in Kentucky: #82 of 87 scored home health agencies
Services: Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
Medicare episodes/yr: 1,526
Medicare spending: 8% more than the national average per episode
Service area: 34 ZIP codes (see list)

Patient outcomes and care quality

Outcome measures: better than the national average on 3 of 16 reported measures, worse on 9.

Measure	This provider	State	National	vs. national
Started care in a timely manner	89.3%	97.6%	96.5%	Worse
Checked flu shot status	54.2%	58.5%	64.2%	Worse
Patients improved at walking or moving around	83.7%	90.5%	88.6%	Worse
Patients improved at getting in and out of bed	83.8%	92%	89.7%	Worse
Patients improved at bathing	81%	92.9%	90.6%	Worse
Patients' breathing improved	87.4%	93.7%	91.3%	Worse
Patients improved at taking oral medications	80%	90.5%	88.1%	Worse
New or worsened pressure ulcers (lower is better)	0.2%	0.2%	0.2%	About the same
Timely action on medication issues	94%	96%	94.5%	About the same
Falls with major injury (lower is better)	0.9%	1%	0.9%	About the same
Discharge function score	66.1%	74.5%	71.7%	Worse
Health info sent to next provider	83.4%	85.4%	81.2%	Better
Health info given to patient	96.7%	92.6%	92.2%	Better
Discharged to community (risk-adjusted)	89.2%	—	77.7%	Better
Potentially preventable readmissions (risk-adjusted) (lower is better)	4.4%	—	4.1%	About the same
Potentially preventable hospitalizations (risk-adjusted) (lower is better)	12.7%	—	10.8%	Worse

Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.

CMS categorization: discharge to community Better Than National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Same As National Rate.

What patients say (HHCAHPS survey)

Survey results: better than the national average on 2 of 5 reported measures, worse on 1.

Measure	This provider	State	National	vs. national
Care given in a professional way	89%	92%	89%	About the same
Team communicated well	84%	89%	86%	Worse
Discussed medicines, pain and home safety	86%	84%	82%	Better
Rated agency 9 or 10 out of 10	87%	90%	85%	Better
Would definitely recommend	78%	84%	79%	About the same

Based on 203 completed surveys (24% response rate).

Location and service area

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ZIP codes served (34)

40023, 40041, 40059, 40118, 40202, 40203, 40204, 40205, 40206, 40207, 40208, 40210, 40211, 40212, 40213, 40214, 40215, 40216, 40217, 40218, 40219, 40220, 40222, 40223, 40228, 40229, 40241, 40242, 40243, 40245, 40258, 40272, 40291, 40299