Caress Home Health Care Inc

Home health agency · 3917 Howard Street, Skokie, IL 60076

📞 (847) 674-7102

Quality of patient care star rating

62/ 100

Above average

At a glance

Ownership: Proprietary
Medicare-certified: Since 09/25/2003 · CCN 147747
Rank in Skokie: #2 of 21 home health agencies
Rank in Illinois: #63 of 465 scored home health agencies
Services: Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
Medicare episodes/yr: 576
Medicare spending: 9% less than the national average per episode
Service area: 82 ZIP codes (see list)

Patient outcomes and care quality

Outcome measures: better than the national average on 10 of 16 reported measures, worse on 2.

Measure	This provider	State	National	vs. national
Started care in a timely manner	99.6%	96.7%	96.5%	Better
Checked flu shot status	72%	66.3%	64.2%	Better
Patients improved at walking or moving around	98.3%	85.4%	88.6%	Better
Patients improved at getting in and out of bed	100%	87.5%	89.7%	Better
Patients improved at bathing	100%	89.4%	90.6%	Better
Patients' breathing improved	100%	90%	91.3%	Better
Patients improved at taking oral medications	96.6%	87%	88.1%	Better
New or worsened pressure ulcers (lower is better)	0.8%	0.3%	0.2%	About the same
Timely action on medication issues	93.6%	94.9%	94.5%	About the same
Falls with major injury (lower is better)	1.1%	0.8%	0.9%	About the same
Discharge function score	53.9%	71.7%	71.7%	Worse
Health info sent to next provider	100%	84.7%	81.2%	Better
Health info given to patient	98.1%	94.6%	92.2%	Better
Discharged to community (risk-adjusted)	89.7%	—	77.7%	Better
Potentially preventable readmissions (risk-adjusted) (lower is better)	4%	—	4.1%	About the same
Potentially preventable hospitalizations (risk-adjusted) (lower is better)	11.9%	—	10.8%	Worse

Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.

CMS categorization: discharge to community Better Than National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Same As National Rate.

What patients say (HHCAHPS survey)

Survey results: better than the national average on 3 of 5 reported measures, worse on 1.

Measure	This provider	State	National	vs. national
Care given in a professional way	88%	88%	89%	About the same
Team communicated well	88%	85%	86%	Better
Discussed medicines, pain and home safety	84%	83%	82%	Better
Rated agency 9 or 10 out of 10	94%	83%	85%	Better
Would definitely recommend	67%	76%	79%	Worse

Based on 30 completed surveys (16% response rate).

Location and service area

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ZIP codes served (82)

60002, 60022, 60025, 60030, 60031, 60041, 60043, 60046, 60048, 60053, 60062, 60064, 60073, 60074, 60076, 60077, 60083, 60085, 60087, 60091, 60093, 60099, 60181, 60403, 60406, 60409, 60411, 60415, 60417, 60418, 60419, 60423, 60425, 60426, 60428, 60429, 60438, 60441, 60443, 60445, 60448, 60449, 60451, 60452, 60453, 60456, 60457, 60458, 60459, 60462, 60463, 60464, 60465, 60466, 60467, 60471, 60477, 60478, 60482, 60484, 60487, 60491, 60609, 60610, 60611, 60614, 60616, 60617, 60618, 60619, 60620, 60626, 60628, 60629, 60636, 60638, 60643, 60647, 60652, 60655, 60712, 60805