Client Home Healthcare, Inc

Home health agency · 9705 Southwest Highway, Oak Lawn, IL 60453

📞 (708) 529-2000

Quality of patient care star rating

35/ 100

Below average

At a glance

Ownership: Proprietary
Medicare-certified: Since 11/09/2010 · CCN 148200
Rank in Oak Lawn: #5 of 6 home health agencies
Rank in Illinois: #356 of 465 scored home health agencies
Services: Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
Medicare episodes/yr: 661
Medicare spending: 5% less than the national average per episode
Service area: 61 ZIP codes (see list)

Patient outcomes and care quality

Outcome measures: better than the national average on 2 of 16 reported measures, worse on 10.

Measure	This provider	State	National	vs. national
Started care in a timely manner	97.5%	96.7%	96.5%	About the same
Checked flu shot status	87.1%	66.3%	64.2%	Better
Patients improved at walking or moving around	80.3%	85.4%	88.6%	Worse
Patients improved at getting in and out of bed	88.2%	87.5%	89.7%	Worse
Patients improved at bathing	87.3%	89.4%	90.6%	Worse
Patients' breathing improved	57.1%	90%	91.3%	Worse
Patients improved at taking oral medications	81.3%	87%	88.1%	Worse
New or worsened pressure ulcers (lower is better)	0%	0.3%	0.2%	About the same
Timely action on medication issues	98.3%	94.9%	94.5%	Better
Falls with major injury (lower is better)	0.8%	0.8%	0.9%	About the same
Discharge function score	64.7%	71.7%	71.7%	Worse
Health info sent to next provider	60.5%	84.7%	81.2%	Worse
Health info given to patient	69.7%	94.6%	92.2%	Worse
Discharged to community (risk-adjusted)	70.4%	—	77.7%	Worse
Potentially preventable readmissions (risk-adjusted) (lower is better)	4.1%	—	4.1%	About the same
Potentially preventable hospitalizations (risk-adjusted) (lower is better)	14.6%	—	10.8%	Worse

Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.

CMS categorization: discharge to community Same As National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Same As National Rate.

What patients say (HHCAHPS survey)

Survey results: better than the national average on 1 of 5 reported measures, worse on 4.

Measure	This provider	State	National	vs. national
Care given in a professional way	86%	88%	89%	Worse
Team communicated well	72%	85%	86%	Worse
Discussed medicines, pain and home safety	88%	83%	82%	Better
Rated agency 9 or 10 out of 10	70%	83%	85%	Worse
Would definitely recommend	61%	76%	79%	Worse

Based on 15 completed surveys (17% response rate).

Location and service area

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ZIP codes served (61)

60154, 60401, 60406, 60409, 60411, 60415, 60417, 60419, 60422, 60423, 60425, 60426, 60428, 60429, 60430, 60439, 60440, 60441, 60443, 60445, 60448, 60451, 60452, 60453, 60455, 60456, 60458, 60459, 60461, 60462, 60466, 60471, 60473, 60477, 60478, 60482, 60487, 60526, 60527, 60608, 60609, 60612, 60615, 60616, 60617, 60619, 60620, 60621, 60623, 60628, 60632, 60636, 60637, 60638, 60643, 60649, 60652, 60653, 60655, 60805, 60827