Heroes Home Health

Home health agency · 400 N May, Ste 101, Chicago, IL 60642

📞 (312) 265-1532

Quality of patient care star rating · Patient survey: 3★

27/ 100

Below average

At a glance

Ownership: Proprietary
Medicare-certified: Since 09/15/2008 · CCN 148000
Rank in Chicago: #42 of 66 home health agencies
Rank in Illinois: #421 of 465 scored home health agencies
Services: Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
Medicare episodes/yr: 1,083
Medicare spending: 19% less than the national average per episode
Service area: 123 ZIP codes (see list)

Patient outcomes and care quality

Outcome measures: better than the national average on 3 of 16 reported measures, worse on 8.

Measure	This provider	State	National	vs. national
Started care in a timely manner	96.5%	96.7%	96.5%	About the same
Checked flu shot status	27.4%	66.3%	64.2%	Worse
Patients improved at walking or moving around	71.3%	85.4%	88.6%	Worse
Patients improved at getting in and out of bed	81.7%	87.5%	89.7%	Worse
Patients improved at bathing	80.8%	89.4%	90.6%	Worse
Patients' breathing improved	73.8%	90%	91.3%	Worse
Patients improved at taking oral medications	80.9%	87%	88.1%	Worse
New or worsened pressure ulcers (lower is better)	0.1%	0.3%	0.2%	About the same
Timely action on medication issues	98%	94.9%	94.5%	Better
Falls with major injury (lower is better)	1.2%	0.8%	0.9%	About the same
Discharge function score	34.8%	71.7%	71.7%	Worse
Health info sent to next provider	88%	84.7%	81.2%	Better
Health info given to patient	90%	94.6%	92.2%	Worse
Discharged to community (risk-adjusted)	81.6%	—	77.7%	Better
Potentially preventable readmissions (risk-adjusted) (lower is better)	4.5%	—	4.1%	About the same
Potentially preventable hospitalizations (risk-adjusted) (lower is better)	10.7%	—	10.8%	About the same

Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.

CMS categorization: discharge to community Same As National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Same As National Rate.

What patients say (HHCAHPS survey)

Survey results: better than the national average on 0 of 5 reported measures, worse on 5.

Measure	This provider	State	National	vs. national
Care given in a professional way	78%	88%	89%	Worse
Team communicated well	78%	85%	86%	Worse
Discussed medicines, pain and home safety	77%	83%	82%	Worse
Rated agency 9 or 10 out of 10	83%	83%	85%	Worse
Would definitely recommend	67%	76%	79%	Worse

Based on 76 completed surveys (16% response rate).

Location and service area

Open in Google Maps

ZIP codes served (123)

46071, 46143, 46151, 46307, 46311, 46312, 46323, 46342, 46373, 46375, 46402, 46403, 46408, 46410, 60005, 60016, 60025, 60035, 60053, 60062, 60090, 60104, 60107, 60131, 60133, 60137, 60139, 60153, 60154, 60155, 60163, 60164, 60202, 60302, 60304, 60402, 60407, 60409, 60411, 60415, 60419, 60423, 60429, 60431, 60435, 60438, 60443, 60445, 60446, 60451, 60453, 60455, 60456, 60458, 60459, 60473, 60477, 60478, 60491, 60501, 60521, 60527, 60534, 60546, 60559, 60561, 60563, 60586, 60601, 60605, 60607, 60608, 60609, 60610, 60612, 60613, 60614, 60615, 60616, 60617, 60618, 60619, 60620, 60621, 60622, 60623, 60624, 60625, 60628, 60629, 60630, 60631, 60632, 60634, 60636, 60637, 60638, 60639, 60640, 60641, 60642, 60643, 60644, 60645, 60646, 60647, 60649, 60651, 60652, 60653, 60654, 60655, 60656, 60657, 60659, 60660, 60706, 60707, 60712, 60803, 60804, 60805, 60827