Crown Home Health Agency, Inc.

Home health agency · 6336 N Cicero Ave, Ste 202, Chicago, IL 60646

📞 (773) 481-1353

Quality of patient care star rating

37/ 100

Below average

At a glance

Ownership: Proprietary
Medicare-certified: Since 10/18/1994 · CCN 147587
Rank in Chicago: #31 of 66 home health agencies
Rank in Illinois: #334 of 465 scored home health agencies
Services: Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
Medicare episodes/yr: 722
Medicare spending: 16% less than the national average per episode
Service area: 58 ZIP codes (see list)

Patient outcomes and care quality

Outcome measures: better than the national average on 3 of 16 reported measures, worse on 9.

Measure	This provider	State	National	vs. national
Started care in a timely manner	93.6%	96.7%	96.5%	Worse
Checked flu shot status	62.5%	66.3%	64.2%	Worse
Patients improved at walking or moving around	78.6%	85.4%	88.6%	Worse
Patients improved at getting in and out of bed	79.6%	87.5%	89.7%	Worse
Patients improved at bathing	73.1%	89.4%	90.6%	Worse
Patients' breathing improved	41.2%	90%	91.3%	Worse
Patients improved at taking oral medications	40.1%	87%	88.1%	Worse
New or worsened pressure ulcers (lower is better)	0%	0.3%	0.2%	About the same
Timely action on medication issues	62.1%	94.9%	94.5%	Worse
Falls with major injury (lower is better)	1.2%	0.8%	0.9%	About the same
Discharge function score	25.1%	71.7%	71.7%	Worse
Health info sent to next provider	98.5%	84.7%	81.2%	Better
Health info given to patient	97.1%	94.6%	92.2%	Better
Discharged to community (risk-adjusted)	88.6%	—	77.7%	Better
Potentially preventable readmissions (risk-adjusted) (lower is better)	4.3%	—	4.1%	About the same
Potentially preventable hospitalizations (risk-adjusted) (lower is better)	10.3%	—	10.8%	About the same

Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.

CMS categorization: discharge to community Better Than National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Same As National Rate.

What patients say (HHCAHPS survey)

Survey results: better than the national average on 3 of 5 reported measures, worse on 2.

Measure	This provider	State	National	vs. national
Care given in a professional way	86%	88%	89%	Worse
Team communicated well	78%	85%	86%	Worse
Discussed medicines, pain and home safety	86%	83%	82%	Better
Rated agency 9 or 10 out of 10	88%	83%	85%	Better
Would definitely recommend	83%	76%	79%	Better

Based on 23 completed surveys (15% response rate).

Location and service area

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ZIP codes served (58)

60004, 60016, 60101, 60106, 60154, 60160, 60164, 60165, 60302, 60402, 60419, 60425, 60439, 60453, 60459, 60504, 60506, 60525, 60534, 60546, 60558, 60601, 60604, 60607, 60608, 60609, 60610, 60612, 60616, 60617, 60618, 60619, 60620, 60621, 60622, 60623, 60624, 60626, 60628, 60629, 60630, 60632, 60636, 60637, 60638, 60639, 60641, 60642, 60646, 60647, 60649, 60651, 60653, 60656, 60660, 60684, 60707, 60804