Benchmark Home Health Care

Home health agency · 5936 N Milwaukee Avenue, Chicago, IL 60646

📞 (773) 467-4500

Quality of patient care star rating

35/ 100

Below average

At a glance

Ownership: Proprietary
Medicare-certified: Since 12/07/2006 · CCN 147916
Rank in Chicago: #32 of 66 home health agencies
Rank in Illinois: #359 of 465 scored home health agencies
Services: Skilled nursing, Physical therapy, Occupational therapy, Speech-language pathology, Medical social services, Home health aide
Medicare episodes/yr: 417
Medicare spending: 25% less than the national average per episode
Service area: 90 ZIP codes (see list)

Patient outcomes and care quality

Outcome measures: better than the national average on 1 of 16 reported measures, worse on 12.

Measure	This provider	State	National	vs. national
Started care in a timely manner	89.3%	96.7%	96.5%	Worse
Checked flu shot status	88.9%	66.3%	64.2%	Better
Patients improved at walking or moving around	69.9%	85.4%	88.6%	Worse
Patients improved at getting in and out of bed	74.7%	87.5%	89.7%	Worse
Patients improved at bathing	57.3%	89.4%	90.6%	Worse
Patients' breathing improved	89%	90%	91.3%	Worse
Patients improved at taking oral medications	67.5%	87%	88.1%	Worse
New or worsened pressure ulcers (lower is better)	1.3%	0.3%	0.2%	Worse
Timely action on medication issues	87.5%	94.9%	94.5%	Worse
Falls with major injury (lower is better)	0%	0.8%	0.9%	About the same
Discharge function score	36.5%	71.7%	71.7%	Worse
Health info sent to next provider	60.3%	84.7%	81.2%	Worse
Health info given to patient	85.7%	94.6%	92.2%	Worse
Discharged to community (risk-adjusted)	67.2%	—	77.7%	Worse
Potentially preventable readmissions (risk-adjusted) (lower is better)	4.1%	—	4.1%	About the same
Potentially preventable hospitalizations (risk-adjusted) (lower is better)	11.4%	—	10.8%	About the same

Risk-adjusted rates account for how sick patients were. Data window differs by measure; see CMS for exact dates.

CMS categorization: discharge to community Worse Than National Rate; preventable readmissions Same As National Rate; preventable hospitalizations Same As National Rate.

What patients say (HHCAHPS survey)

Survey results: better than the national average on 3 of 5 reported measures, worse on 1.

Measure	This provider	State	National	vs. national
Care given in a professional way	94%	88%	89%	Better
Team communicated well	90%	85%	86%	Better
Discussed medicines, pain and home safety	74%	83%	82%	Worse
Rated agency 9 or 10 out of 10	88%	83%	85%	Better
Would definitely recommend	79%	76%	79%	About the same

Based on 22 completed surveys (19% response rate).

Location and service area

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ZIP codes served (90)

60002, 60007, 60010, 60016, 60026, 60030, 60056, 60061, 60062, 60067, 60068, 60076, 60085, 60089, 60097, 60103, 60107, 60108, 60118, 60123, 60131, 60136, 60137, 60155, 60169, 60171, 60172, 60180, 60188, 60191, 60202, 60402, 60406, 60411, 60415, 60421, 60435, 60452, 60453, 60458, 60466, 60467, 60491, 60502, 60515, 60564, 60608, 60613, 60614, 60615, 60617, 60618, 60619, 60621, 60624, 60625, 60626, 60628, 60630, 60631, 60634, 60636, 60637, 60638, 60639, 60640, 60641, 60642, 60644, 60645, 60646, 60649, 60651, 60652, 60653, 60655, 60656, 60657, 60660, 60706, 60707, 60712, 60714, 61008, 61065, 61072, 61080, 61102, 61108, 61114